Renewal Account Manager

1 week ago

Reading, Reading, United Kingdom IGEL Technology Full time
{"title": "Renewal Account Manager", "content": "Renewal Account Manager

At IGEL Technology, we are seeking a skilled Renewal Account Manager to join our team. As a key member of our sales organization, you will be responsible for negotiating renewal contracts with our customers, developing win/win negotiation strategies, and maximizing contract value while enhancing the customer relationship and the value they are realizing from IGEL.

Key Responsibilities:

  • Negotiate renewal contracts with customers to maximize contract value and enhance the customer relationship.
  • Develop and implement win/win negotiation strategies to achieve individual and team revenue renewal targets.
  • Identify customer needs and demonstrate account management capabilities to guide renewal closure.
  • Maintain an understanding of IGEL licensing models to provide sales and customer assistance in licensing discussions.
  • Monitor customer health metrics to identify risks and develop risk mitigation strategies.
  • Work with the wider team to provide regular and accurate updates on renewal status to management and escalate when needed.
  • Engage customers in conversations around renewal readiness, timing, and general customer needs.
  • Connect with customers on multi-year contracts to ensure continued engagement and customer value realization.
  • Present renewal proposals and options to customers and notify customers of upcoming contract expiration.
  • Work with Legal, Deals Desk, and Sales Operations to resolve complex issues regarding approval and finalization of offers.
  • Partner with the wider Sales team and Customer Experience organization to review customer value achievement and promote customer product adoption.

Requirements:

  • 5+ years of demonstrated success in a Renewal Account Management role.
  • Experience leading customer retention and adoption of a SaaS product for complex accounts/territories.
  • Advanced proficiency with contract renewal processes.
  • Experience building relationships with peers and partners.
  • Excellent customer management skills, including sales, account management, and customer service.
  • Strong work ethic and quota achievement.
  • Deep expertise with a SaaS model focused subscription selling on enterprise software preferred.
", "lang_code": "en-US"}

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