Help Desk Operations Coordinator
1 week ago
- Deliver technical support to employees via phone, email, or in-person, resolving issues related to hardware, software, and connectivity.
- Work collaboratively with colleagues to identify and prioritize technical issues, and develop solutions to improve overall system performance.
- Escalate complex problems to senior technicians, providing detailed information and recommendations for resolution.
- Develop and maintain documentation of technical procedures and guidelines, ensuring consistency and accuracy across the organization.
- Maintain a high level of technical knowledge and stay up-to-date with new technologies and trends in the industry.
Estimated Salary: £38,000 - £42,000 per annum, depending on experience.
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Information Technology Help Desk Manager
4 weeks ago
Hendon, UK, North West London, United Kingdom GAIL's Full timePurpose of the roleA hands-on role to lead and deliver service level agreements with the wider business and drive change for the Help Desk.Suggest and drive improvements in processes and technology. We are looking to roll out AI driven support and self help as part of move to a next generation helpdesk project.Successfully triage tickets and deliver...
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Technical Service Delivery Analyst
1 week ago
Hendon, Greater London, United Kingdom GAIL's Full timeAbout the RoleWe are seeking an experienced Technical Service Delivery Analyst to join our Help Desk team in London. As a key member of the team, you will be responsible for providing excellent customer service and technical support to users, troubleshooting hardware and software issues, and escalating complex problems to senior technicians. You will also...
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Information Technology Help Desk Manager
2 months ago
Hendon, United Kingdom GAIL's Full timePurpose of the roleA hands-on role to lead and deliver service level agreements with the wider business and drive change for the Help Desk.Suggest and drive improvements in processes and technology. We are looking to roll out AI driven support and self help as part of move to a next generation helpdesk project.Successfully triage tickets and deliver...
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Information Technology Help Desk Manager
1 month ago
Hendon, United Kingdom GAIL's Full timePurpose of the role A hands-on role to lead and deliver service level agreements with the wider business and drive change for the Help Desk. Suggest and drive improvements in processes and technology. We are looking to roll out AI driven support and self help as part of move to a next generation helpdesk project. Successfully triage tickets and...
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Information Technology Help Desk Manager
1 month ago
Hendon, United Kingdom GAIL's Full timePurpose of the roleA hands-on role to lead and deliver service level agreements with the wider business and drive change for the Help Desk.Suggest and drive improvements in processes and technology. We are looking to roll out AI driven support and self help as part of move to a next generation helpdesk project.Successfully triage tickets and deliver...
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Information Technology Help Desk Manager
1 month ago
Hendon, United Kingdom GAIL's Full timePurpose of the role A hands-on role to lead and deliver service level agreements with the wider business and drive change for the Help Desk. Suggest and drive improvements in processes and technology. We are looking to roll out AI driven support and self help as part of move to a next generation helpdesk project. Successfully triage tickets and deliver...
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Technology Help Desk Analyst
2 weeks ago
Hendon, United Kingdom GAIL's Full timeReports into: Technology Help Desk Manager Location: Hendon & Camden (occasional travel to GAIL’s retail locations)Working Hours: 37.5 hours including evenings and weekend on-call rota coverOverall Purpose of the RoleA hands-on role to deliver technology service level agreements with the wider business. Resolve questions related to systems, software,...
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Technology Help Desk Analyst
2 weeks ago
Hendon, United Kingdom GAIL's Full timeReports into: Technology Help Desk Manager Location: Hendon & Camden (occasional travel to GAIL’s retail locations)Working Hours: 37.5 hours including evenings and weekend on-call rota coverOverall Purpose of the RoleA hands-on role to deliver technology service level agreements with the wider business. Resolve questions related to systems, software,...
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Technology Help Desk Analyst
1 week ago
Hendon, United Kingdom GAIL's Full timeReports into: Technology Help Desk Manager Location: Hendon & Camden (occasional travel to GAIL’s retail locations) Working Hours : 37.5 hours including evenings and weekend on-call rota cover Overall Purpose of the Role A hands-on role to deliver technology service level agreements with the wider business. Resolve questions related to systems,...
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Information Technology Help Desk Manager
1 month ago
Hendon, Tyne and Wear, United Kingdom GAIL's Full timePurpose of the role A hands-on role to lead and deliver service level agreements with the wider business and drive change for the Help Desk. Suggest and drive improvements in processes and technology. We are looking to roll out AI driven support and self help as part of move to a next generation helpdesk project. Successfully triage tickets and deliver...
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Information Technology Help Desk Manager
1 month ago
Hendon, Tyne and Wear, United Kingdom GAIL's Full timePurpose of the role A hands-on role to lead and deliver service level agreements with the wider business and drive change for the Help Desk. Suggest and drive improvements in processes and technology. We are looking to roll out AI driven support and self help as part of move to a next generation helpdesk project. Successfully triage tickets and deliver...
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Technology Help Desk Analyst
2 weeks ago
Hendon, Tyne and Wear, United Kingdom GAIL's Full timeReports into: Technology Help Desk Manager Location: Hendon & Camden (occasional travel to GAIL’s retail locations) Working Hours : 37.5 hours including evenings and weekend on-call rota cover Overall Purpose of the Role A hands-on role to deliver technology service level agreements with the wider business. Resolve questions related to systems,...
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Technology Help Desk Analyst
1 week ago
Hendon, Tyne and Wear, United Kingdom GAIL's Full timeReports into: Technology Help Desk Manager Location: Hendon & Camden (occasional travel to GAIL’s retail locations) Working Hours : 37.5 hours including evenings and weekend on-call rota cover Overall Purpose of the Role A hands-on role to deliver technology service level agreements with the wider business. Resolve questions related to systems,...
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Activities Coordinator
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Day Concierge
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Older Adults Dance Co-ordinator
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