Help Desk Operations Coordinator

1 week ago


Hendon, Greater London, United Kingdom GAIL's Full time
Key Responsibilities
  • Deliver technical support to employees via phone, email, or in-person, resolving issues related to hardware, software, and connectivity.
  • Work collaboratively with colleagues to identify and prioritize technical issues, and develop solutions to improve overall system performance.
  • Escalate complex problems to senior technicians, providing detailed information and recommendations for resolution.
  • Develop and maintain documentation of technical procedures and guidelines, ensuring consistency and accuracy across the organization.
  • Maintain a high level of technical knowledge and stay up-to-date with new technologies and trends in the industry.

Estimated Salary: £38,000 - £42,000 per annum, depending on experience.



  • Hendon, UK, North West London, United Kingdom GAIL's Full time

    Purpose of the roleA hands-on role to lead and deliver service level agreements with the wider business and drive change for the Help Desk.Suggest and drive improvements in processes and technology. We are looking to roll out AI driven support and self help as part of move to a next generation helpdesk project.Successfully triage tickets and deliver...


  • Hendon, Greater London, United Kingdom GAIL's Full time

    About the RoleWe are seeking an experienced Technical Service Delivery Analyst to join our Help Desk team in London. As a key member of the team, you will be responsible for providing excellent customer service and technical support to users, troubleshooting hardware and software issues, and escalating complex problems to senior technicians. You will also...


  • Hendon, United Kingdom GAIL's Full time

    Purpose of the roleA hands-on role to lead and deliver service level agreements with the wider business and drive change for the Help Desk.Suggest and drive improvements in processes and technology. We are looking to roll out AI driven support and self help as part of move to a next generation helpdesk project.Successfully triage tickets and deliver...


  • Hendon, United Kingdom GAIL's Full time

    Purpose of the role A hands-on role to lead and deliver service level agreements with the wider business and drive change for the Help Desk. Suggest and drive improvements in processes and technology. We are looking to roll out AI driven support and self help as part of move to a next generation helpdesk project. Successfully triage tickets and...


  • Hendon, United Kingdom GAIL's Full time

    Purpose of the roleA hands-on role to lead and deliver service level agreements with the wider business and drive change for the Help Desk.Suggest and drive improvements in processes and technology. We are looking to roll out AI driven support and self help as part of move to a next generation helpdesk project.Successfully triage tickets and deliver...


  • Hendon, United Kingdom GAIL's Full time

    Purpose of the role A hands-on role to lead and deliver service level agreements with the wider business and drive change for the Help Desk. Suggest and drive improvements in processes and technology. We are looking to roll out AI driven support and self help as part of move to a next generation helpdesk project. Successfully triage tickets and deliver...


  • Hendon, United Kingdom GAIL's Full time

    Reports into: Technology Help Desk Manager Location: Hendon & Camden (occasional travel to GAIL’s retail locations)Working Hours: 37.5 hours including evenings and weekend on-call rota coverOverall Purpose of the RoleA hands-on role to deliver technology service level agreements with the wider business. Resolve questions related to systems, software,...


  • Hendon, United Kingdom GAIL's Full time

    Reports into: Technology Help Desk Manager Location: Hendon & Camden (occasional travel to GAIL’s retail locations)Working Hours: 37.5 hours including evenings and weekend on-call rota coverOverall Purpose of the RoleA hands-on role to deliver technology service level agreements with the wider business. Resolve questions related to systems, software,...


  • Hendon, United Kingdom GAIL's Full time

    Reports into: Technology Help Desk Manager Location: Hendon & Camden (occasional travel to GAIL’s retail locations) Working Hours : 37.5 hours including evenings and weekend on-call rota cover Overall Purpose of the Role A hands-on role to deliver technology service level agreements with the wider business. Resolve questions related to systems,...


  • Hendon, Tyne and Wear, United Kingdom GAIL's Full time

    Purpose of the role A hands-on role to lead and deliver service level agreements with the wider business and drive change for the Help Desk. Suggest and drive improvements in processes and technology. We are looking to roll out AI driven support and self help as part of move to a next generation helpdesk project. Successfully triage tickets and deliver...


  • Hendon, Tyne and Wear, United Kingdom GAIL's Full time

    Purpose of the role A hands-on role to lead and deliver service level agreements with the wider business and drive change for the Help Desk. Suggest and drive improvements in processes and technology. We are looking to roll out AI driven support and self help as part of move to a next generation helpdesk project. Successfully triage tickets and deliver...


  • Hendon, Tyne and Wear, United Kingdom GAIL's Full time

    Reports into: Technology Help Desk Manager Location: Hendon & Camden (occasional travel to GAIL’s retail locations) Working Hours : 37.5 hours including evenings and weekend on-call rota cover Overall Purpose of the Role A hands-on role to deliver technology service level agreements with the wider business. Resolve questions related to systems,...


  • Hendon, Tyne and Wear, United Kingdom GAIL's Full time

    Reports into: Technology Help Desk Manager Location: Hendon & Camden (occasional travel to GAIL’s retail locations) Working Hours : 37.5 hours including evenings and weekend on-call rota cover Overall Purpose of the Role A hands-on role to deliver technology service level agreements with the wider business. Resolve questions related to systems,...

  • Activities Coordinator

    20 hours ago


    Hendon, United Kingdom Bell Lane Consultancy Full time

    * Dementia Support - Activities Support Activities Assistant - Hendon Fabulous new job! Our client, a medium sized charity is looking to recruit an Activities Assistant for a newly established role in a new department. This role sits within community services for older people, most with dementia, care and nursing needs. Workingalongside the Programme Manager...


  • Hendon, United Kingdom The Phoenix Practice Full time

    As an integral part of the medical reception team and, along with the other Patient Liaison Officers, will have responsibility for the efficient operation of all reception activities, including the front desk, telephone systems, prescriptions, DOCMAN, E-consultations, GP tasks and clarifications, and registrations and patient support. Be Competent at...

  • Day Concierge

    7 months ago


    Hendon, United Kingdom Abbatt Property Services Full time

    Permanent - Hendon, London - Up to £26000 per annum We have an exciting new opportunity for a Day Concierge to work at a new build residential development based in Hendon, NW London/ You will be responsible for delivering the highest levels of customer service to all residents, guests, contractors, and the clients. You’ll be a real people person and go...


  • Hendon, United Kingdom Mackie Myers Full time

    **Our Client** We are delighted to be partnering with a growing health and wellness business based in London. **The Role** Working alongside the founders, you will be responsible for the general administration tasks for the company. In addition to ensuring the stock and inventory aligns with targets, you will answer queries from suppliers and management...

  • Team Leader

    7 months ago


    Hendon, United Kingdom Laser Clinics United Kingdom Full time

    Don't miss this fabulous opportunity to join Laser Clinics Brent Cross, and help more people feel confident in their own skin. This is a full-time hybrid Team Leader/Senior Beauty Therapist role on a 38 hours per week schedule. **The Role You Could Play** Our Team Leaders play a pivotal role in the business with a mission to becoming the one they rave...

  • Lettings Co-ordinator

    20 hours ago


    Hendon, United Kingdom Red Door Recruitment Limited Full time

    We are recruiting for a Lettings Coordinator to join a successful property company based in Hendon, with a forward-thinking approach. The company has collaborated with a number of charities and sheltered housing associations to help house those on need which means this role can be extremely rewarding. There is great progression opportunity within this...


  • Hendon, United Kingdom Saracens Sport Foundation Full time

    We're looking for an Older Adult Dance Co-Ordinator to join the Saracens Foundation team. Project Officers are responsible for leading the design, delivery, and coordination of sport for change projects across North London and Hertfordshire. Since itsinception in 2000,the **Saracens Foundation **has worked in the surrounding areas of Hertfordshire and North...

  • Property Administrator

    2 months ago


    Hendon, United Kingdom CV-Library Full time

    Property Administrator Role Overview: We are recruiting an Office Administrator on behalf of our client, a well-established property management company managing both residential and commercial properties. The role involves a range of responsibilities, including handling tenant inquiries, managing lease paperwork, and liaising with solicitors on...


  • Hendon, United Kingdom GLL Full time

    GLL is looking for an instructor with a level 3 GP referral qualification to work across the sport and leisure facilities in Barnet. If you have the skills and ambition to join us as a Health Referral Facilitator, there's never been a more exciting time to join us. This is more than a Health Referral Facilitator job, it's a career. The Health Referral...