Day Concierge

Permanent
- Hendon, London
- Up to £26000 per annum

We have an exciting new opportunity for a Day Concierge to work at a new build residential development based in Hendon, NW London/

You will be responsible for delivering the highest levels of customer service to all residents, guests, contractors, and the clients.

You’ll be a real people person and go that little bit further to get to know the residents, build strong relationships whilst maintaining a professional, courteous, and respectful manner.

As primary contact for the residents you will be on hand to provide the support they need at the place they call home.

**Shift Pattern: 4 on 4 off / 7:00 - 19:00**

**Rate of Pay: £26,000 per annum**

**Location: Hendon**

Ideally, you’ll have all or most of the below experience:

- Previous experience within the hospitality industry, preferably within a similar role.
- Significant experience providing exemplary levels of customer service.
- Experience in managing contractors and building works within a busy development.
- Awareness of general fire, health & safety and security.
- Proven ability to and handle confidential information with professionalism and discretion.

**Responsibilities**
- Meet and greet the residents and answer enquiries by telephone or from callers to the desk.
- Assist the residents, guests and visitors when required.
- Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities.
- Being courteous and helpful to residents, guests, suppliers, tradesmen and the general public.
- Communicate with leaseholders and managing agents in an attentive and personable manner.
- Manage and delegate to the on-site team.
- Carry out regular patrols of the entire building and report any faults and/or security breaches found.
- Ensure correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency.
- Issuing of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.
- Responsibility for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk.

**Job Overview**:
**Category**:
**Property and Housing**:
**Offered Salary**:
**Up to £26000 per annum**:
**Job Location**:
**Hendon, London**:
**Job Type**:
**Permanent**:
**Consultant**: