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Front Desk Associate

2 months ago

Leeds, Leeds, United Kingdom Thorpe Park Hotel & Spa Full time

We are seeking a highly skilled and welcoming Front Desk Associate to be the public face of our hotel, Thorpe Park Hotel & Spa. As a vital part of our guests' journey, you will be the first and last point of contact they have in our hotel.

Your key responsibilities will include:

  • Greeting every guest with a warm and welcoming smile
  • Efficiently assisting guests with check-in and check-out procedures
  • Providing exceptional customer service and ensuring a high level of hospitality
  • Upselling rooms and other hotel facilities
  • Informing guests of hotel amenities and offering advice and assistance when necessary

To excel in this role, you will need to be calm under pressure and able to react effectively to unexpected situations. You will also need to possess excellent communication skills and be able to provide service with a smile.

In return, we offer a rewarding role with opportunities for career progression, including:

  • A competitive salary, negotiable dependent on experience
  • Wagestream - the ability to access up to 40% of your wages as you earn them each week
  • 28 days annual leave (rising to 33 days after 5 years)
  • Health cash plan
  • Employee Assistance Programme
  • Enhanced maternity and paternity pay
  • Apprenticeships available
  • Generous employee discounts
  • Life assurance
  • Bespoke training programmes accessible to all
  • An engaging and supportive work environment