Hotel Front Desk Associate

4 weeks ago

Leeds, Leeds, United Kingdom Dakota Leeds Full time
About the Role

We are seeking a highly skilled and enthusiastic individual to join our team as a Receptionist at Dakota Leeds. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience from the moment they arrive.

Key Responsibilities
  • Manage the reception area, including checking in and out guests, handling room reservations, and responding to guest inquiries.
  • Provide accurate and efficient service to guests, ensuring their needs are met and exceeded.
  • Work closely with the hotel's departments to ensure seamless communication and collaboration.
  • Develop and maintain a comprehensive knowledge of the hotel's services and amenities.
  • Contribute to the overall success of the hotel by participating in ongoing training and development programs.
Requirements
  • Minimum of two years' experience in a hospitality setting, preferably in a hotel environment.
  • Strong administration skills, with the ability to prioritize and work at pace.
  • Excellent communication and interpersonal skills, with a genuine passion for delivering exceptional customer service.
  • Ability to work flexible shifts, including weekends and holidays.
  • Fully computer literate, with a knowledge of property management systems.
What We Offer

As a Receptionist at Dakota Leeds, you will enjoy a range of benefits, including:

  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • A dynamic and supportive work environment.
  • Access to our Employee Assistance Program, including mental health support and counseling services.
  • Discounted rates on hotel stays and dining at Dakota properties.
About Dakota Leeds

Dakota Leeds is a luxury hotel located in the heart of the city, offering a unique blend of style, comfort, and exceptional service. As a member of our team, you will be part of a dynamic and supportive environment, with opportunities to develop your skills and advance your career.

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