Night Manager

3 weeks ago


Leeds, Leeds, United Kingdom Leonardo Hotel Leeds Full time

About the Role

We are seeking a highly motivated and experienced Night Manager to join our team at Leonardo Hotel Leeds. As a Night Manager, you will be responsible for ensuring the smooth operation of the hotel during the night shift, including managing the front desk, handling guest complaints, and maintaining a high level of customer service.

Key Responsibilities

  • Manage the front desk and handle guest check-ins, check-outs, and complaints
  • Ensure the hotel is secure and well-maintained during the night shift
  • Monitor and control hotel expenses, including staff costs, utilities, and supplies
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Lead and motivate the night shift team to achieve high levels of customer service and sales

Requirements

  • Proven experience as a Night Manager or in a similar role
  • Excellent communication and leadership skills
  • Ability to work well under pressure and make sound decisions quickly
  • Strong knowledge of hotel operations and management
  • Ability to work a varied shift pattern, including nights, weekends, and bank holidays

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career development and progression
  • A dynamic and supportive work environment
  • Access to ongoing training and development programs
  • A fun and rewarding work experience

Why Join Us?

At Leonardo Hotel Leeds, we are committed to providing our guests with an exceptional experience. We are a dynamic and innovative hotel group, with a strong focus on customer service and employee development. If you are a motivated and experienced Night Manager looking for a new challenge, we would love to hear from you.


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