Experienced Night Manager

4 weeks ago


Leeds, Leeds, United Kingdom Leeds Music Education Partnership Full time
Hinsley Hall Night Manager

Hinsley Hall, part of the Diocese of Leeds, operates as a hotel and conference center. We are seeking a Night Manager to ensure the smooth operation of the hotel during nighttime hours, maintaining high standards of guest satisfaction and safety.

Key Responsibilities:

  1. Act as the manager on duty, resolving complaints, problems, and inquiries in a professional manner.
  2. Collaborate with the management team to cover duty management and reception shifts.
  3. Receive a hand-over from the duty manager and ensure efficient execution of night service tasks.
  4. Answer phone calls and resolve queries in a timely and effective manner.
  5. Implement night security measures to ensure staff and guest safety.
  6. Execute emergency procedures, including fire and intruder alarms.
  7. Handle cash transactions and maintain accurate records of sales and inventory.
  8. Provide conference guests with necessary information and facilities.
  9. Attend to guest requirements in line with hotel policies and procedures.
  10. Be familiar with fire panels, intruder alarms, and associated procedures.
  11. Work behind the bar on some shifts.
  12. Maintain a professional and high-quality service-oriented environment.


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