Experienced Night Manager

2 months ago


Leeds, Leeds, United Kingdom Leeds Music Education Partnership Full time

Hinsley Hall is a leading hotel and conference centre in the Diocese of Leeds, providing exceptional service to guests and stakeholders. As a Night Manager, you will play a critical role in ensuring the smooth operation of the hotel during the night, maintaining high standards of guest satisfaction and safety.

The key responsibilities of this role include:

  1. On-Site Management: Act as the manager on duty for the hotel, resolving any complaints, problems, or enquiries in a professional and courteous manner.
  2. Team Collaboration: Work closely with the management team to cover duty management and reception shifts, ensuring seamless communication and coordination.
  3. Night Service Execution: Receive a hand-over from the duty manager and oversee the efficient and effective management of all aspects of the night service, including security, cash handling, and guest services.
  4. Guest Support: Answer telephone queries, resolve guest concerns, and provide exceptional customer service to ensure a positive experience for all guests.
  5. Security and Safety: Ensure all entrances to the hotel are secure, implement night security measures, and execute emergency procedures in the event of an incident.
  6. Financial Management: Handle cash transactions, maintain accurate records of sales and inventory, and ensure compliance with financial procedures.
  7. Conference Support: Provide technical support, information, and facilities to conference guests, ensuring their needs are met and expectations exceeded.
  8. Professional Environment: Maintain a professional and high-quality service-oriented environment, adhering to the hotel's policies and procedures.
  9. Bar Operations: Work behind the bar on some shifts, providing exceptional service to guests and ensuring a positive experience.


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