Customer Support Specialist

2 weeks ago


Maidstone, United Kingdom Jonathan Lee Recruitment Ltd Full time
About the Role

We are seeking a highly skilled Customer Support Specialist to join our team at Jonathan Lee Recruitment Ltd. As a key member of our engineering team, you will be responsible for delivering exceptional customer service and support to our clients across various industries.

Key Responsibilities
  • Provide technical support and assistance to customers via phone, email, or on-site visits.
  • Perform field servicing, installations, repairs, and preventative maintenance on a wide range of innovative products.
  • Keep detailed service and test records to ensure flawless operations.
  • Work closely with service, technical support, and sales teams to deliver the highest level of customer satisfaction.
  • Contribute to the improvement of product design by providing valuable feedback and insights from customers.
Requirements
  • Excellent technical ability and problem-solving skills.
  • Strong communication and customer care skills.
  • A natural ability to approach fault finding with a logical and analytical mindset.
  • Working knowledge of electronics, microprocessor-based products, and software-driven systems.
  • Experience or understanding of fluid/hydraulic systems or printing technology is a plus.
What We Offer
  • A competitive salary and benefits package.
  • The opportunity to work with a leading engineering and manufacturing recruitment consultancy.
  • A dynamic and supportive team environment.
  • The chance to make a real impact in the engineering industry.


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