Service Quality Enhancement Manager

2 weeks ago


Hounslow, Greater London, United Kingdom BYD Europe Full time
Job Role:

We are looking for a highly motivated Business Analyst to join our team. As a Business Analyst, you will play a key role in driving improvements in service and product quality by analysing data and providing actionable recommendations.

Key Responsibilities:
  • Conduct quality assessments of the sales process to ensure brand service standards are met, providing feedback on quality from the customers' perspective.
  • Perform data analysis comparing service offerings with competitors to identify strengths and areas for improvement, providing targeted recommendations for enhancements.
  • Collect and report on vehicle quality issues in the market, collaborating with relevant parties to resolve and close the loop on these issues.
  • Regularly report on assessment results and progress in quality improvements to management.
Requirements:
  1. Over 2 years of experience in quality management, preferably in the automotive industry.
  2. Strong understanding of dealer marketing, customer service principles, and best practices, with the ability to handle customer complaints and feedback effectively.
  3. Excellent skills in data analysis, communication, coordination, and project management.
  4. Proficient in verbal and written English, with eligibility to work in the UK.
  5. Full clear UK driving licence.
What We Can Offer:
  • A competitive salary based on experience and qualifications (£55,000 - £75,000 per annum).
  • Ample career growth opportunities within a rapidly expanding Quality team.
  • A position at a dynamic company committed to sustainable forward-thinking technology.
  • 25 days annual holiday allowance plus bank holidays.
  • Workplace pension.
  • Car Sacrifice Scheme.
  • Team-building events and ongoing learning and development opportunities.


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