Service Quality Enhancement Manager
2 weeks ago
We are looking for a highly motivated Business Analyst to join our team. As a Business Analyst, you will play a key role in driving improvements in service and product quality by analysing data and providing actionable recommendations.
Key Responsibilities:- Conduct quality assessments of the sales process to ensure brand service standards are met, providing feedback on quality from the customers' perspective.
- Perform data analysis comparing service offerings with competitors to identify strengths and areas for improvement, providing targeted recommendations for enhancements.
- Collect and report on vehicle quality issues in the market, collaborating with relevant parties to resolve and close the loop on these issues.
- Regularly report on assessment results and progress in quality improvements to management.
- Over 2 years of experience in quality management, preferably in the automotive industry.
- Strong understanding of dealer marketing, customer service principles, and best practices, with the ability to handle customer complaints and feedback effectively.
- Excellent skills in data analysis, communication, coordination, and project management.
- Proficient in verbal and written English, with eligibility to work in the UK.
- Full clear UK driving licence.
- A competitive salary based on experience and qualifications (£55,000 - £75,000 per annum).
- Ample career growth opportunities within a rapidly expanding Quality team.
- A position at a dynamic company committed to sustainable forward-thinking technology.
- 25 days annual holiday allowance plus bank holidays.
- Workplace pension.
- Car Sacrifice Scheme.
- Team-building events and ongoing learning and development opportunities.
-
Service Quality Manager
4 weeks ago
Hounslow, Greater London, United Kingdom Rygor Group Full timeAbout the Role:">As a Service Quality Manager at Rygor Auto, you will play a pivotal role in delivering exceptional customer service and ensuring maximum efficiency within our workshop operations. ">Your Responsibilities:">">Manage customer expectations by providing timely updates on vehicle progress and resolving any issues efficiently.">Collaborate with...
-
Enhanced Care Worker
1 month ago
Hounslow, Greater London, United Kingdom Look Ahead Care And Support Full timeOverview:We are recruiting for an Enhanced Support Worker to join our Young People Service in Hounslow. This is an exciting opportunity to make a real difference in the lives of vulnerable young people, helping them to overcome challenges and achieve their goals.Main Duties:To key-work a designated caseload of customers, developing and implementing...
-
Quality Improvement Manager
1 week ago
Hounslow, Greater London, United Kingdom BYD Europe Full timeImproving Service and Product Quality:In this role as Quality Improvement Manager - Passenger Cars at BYD Europe, you will play a crucial part in enhancing our dealers' service standards and overall customer satisfaction. Your primary goal will be to drive improvements in service and product quality by analyzing data and providing actionable...
-
Enhanced Support Coordinator
4 weeks ago
Hounslow, Greater London, United Kingdom Look Ahead Care Support and Housing Full time**Enhanced Support Worker Role:**We are seeking an experienced Enhanced Support Worker to join our dynamic service in Hounslow. As a member of our team, you will play a vital role in helping young people achieve their goals and improve their overall well-being.**Salary and Benefits:**The salary for this role is £22,120.10 per annum, with 25 days Annual...
-
Automotive Quality Specialist
1 week ago
Hounslow, Greater London, United Kingdom BYD Europe Full timeAs an Automotive Quality Specialist, you will play a pivotal role in enhancing dealer service quality by monitoring and assessing customer satisfaction, collecting and addressing vehicle quality issues, and driving improvements in service and product quality through data analysis.Key Responsibilities:Conduct or participate in quality assessments of the sales...
-
Automotive Quality Improvement Specialist
2 weeks ago
Hounslow, Greater London, United Kingdom BYD Europe Full timeJob OverviewAs a Business Analyst, you will play a key role in enhancing service quality and driving improvements in the automotive industry. Your primary goal will be to analyse data and provide actionable recommendations to ensure high customer satisfaction.Key Responsibilities:Conduct quality assessments of the sales process to ensure brand service...
-
Automotive Quality Expert
1 week ago
Hounslow, Greater London, United Kingdom BYD Europe Full timeJob Description:">We are seeking a highly motivated and experienced Automotive Quality Expert to join our team at BYD Europe. As a Business Analyst Service amp Quality in Automotive Industry, you will play a key role in monitoring and assessing dealer service quality, collecting and addressing vehicle quality issues, and ensuring high customer...
-
Food Safety and Quality Manager
4 weeks ago
Hounslow, Greater London, United Kingdom DO & CO Full timeAbout UsDO&CO is a leading provider of luxury airline catering services. We pride ourselves on delivering exceptional quality and service to our customers.Job DescriptionWe are looking for a Technical Manager to join our team. The successful candidate will have a strong background in food safety and quality management and will be responsible for ensuring the...
-
Quality Assurance Manager
1 month ago
Hounslow, Greater London, United Kingdom Ferrovial Construction Full timeJob DescriptionFerrovial Construction UK is seeking a highly skilled Quality Assurance Manager to join our team. This role involves leading the quality management system, ensuring its effective implementation and management throughout the project lifecycle.The successful candidate will have excellent communication skills and be able to interact with various...
-
Quality Management Expert
1 week ago
Hounslow, Greater London, United Kingdom Ferrovial Construction Full timeQuality Management PositionThis position involves coordinating quality documentation and effecting their implementation by liaising with construction and departmental managers regarding quality requirements.Facilitate quality inductions to the Work Packages team including suppliers.Maintain the Quality verification plan and applicable quality registers.
-
Customer Service Manager
4 days ago
Hounslow, Greater London, United Kingdom Mandeville Recruitment Group Full timeKey ResponsibilitiesThe Assistant Manager will be instrumental in achieving store goals and enhancing the overall shopping experience for our clients. Key responsibilities include:Supporting the Store Manager in driving sales and managing staffProviding exceptional customer service and developing a customer-centric approachLeading by example and motivating...
-
Quality Assurance Manager
1 week ago
Hounslow, Greater London, United Kingdom This is Alexander Faraday Limited Full timeJob Title: Quality Assurance Manager About the RoleWe are seeking a highly skilled Quality Assurance Manager to join our team at Alexander Faraday Limited. As a Quality Assurance Manager, you will be responsible for ensuring that our operations meet the highest standards of quality, safety, and environmental compliance. Key ResponsibilitiesTo complete...
-
Food Service Manager
2 weeks ago
Hounslow, Greater London, United Kingdom B&I (Business and Industry) Full timeOverview: Eurest, a pioneering food service company in the UK, seeks a dedicated Chef to enhance our culinary offerings. In this role, you will play a key part in shaping our menu and driving innovation in the kitchen.Responsibilities: The successful candidate will oversee food preparation, implement menu changes, and ensure the highest standards of quality...
-
Care Quality Manager
6 days ago
Hounslow, Greater London, United Kingdom Care Outlook Ltd Full timeAre you passionate about delivering exceptional care and support to vulnerable individuals in your community? We are seeking a dedicated Field Care Supervisor to join our team at Care Outlook Ltd.About the RoleThis is an exciting opportunity for a motivated and experienced individual to lead our home care services in Hounslow, ensuring high-quality support...
-
Quality and Compliance Manager
1 week ago
Hounslow, Greater London, United Kingdom Salter Grange Limited Full timeJob Description:Salter Grange Limited is collaborating with a prominent Engineering Contractor to recruit an experienced MEP QA Lead. The successful candidate will be responsible for overseeing the entire quality management process, from planning to delivery.Key responsibilities include developing quality plans, conducting site inspections, and ensuring...
-
Quality Assurance Manager
1 week ago
Hounslow, Greater London, United Kingdom Matchtech Full timeEmbark on a challenging and rewarding career path as a Senior QA Manager - Aviation!Job Summary:We are seeking an experienced Senior QA Manager to oversee test management operations at Heathrow Airport. If you have a strong background in software testing, ADO, and Defect Management, we encourage you to apply.Responsibilities:Manage multiple projects across...
-
Catering Services Manager
2 weeks ago
Hounslow, Greater London, United Kingdom WSH Group Full timeWe're looking for a talented Catering Services Manager to join our team at WSH Group. As a Finance Manager, you'll play a crucial role in overseeing the financial operations of our catering and client services. This is an exciting opportunity to work in a dynamic environment and contribute to the growth of our business.About the JobIn this role, you'll...
-
Catering Service Quality Control Lead
1 week ago
Hounslow, Greater London, United Kingdom Arena One GmbH Full timeKey ResponsibilitiesConduct daily tasks as outlined by the QA Supervisor and Manager, ensuring timely completion and high-quality results.Review and verify daily quality checks of goods delivered by our suppliers, maintaining a thorough understanding of quality control procedures.Perform regular audits across the kitchen/operation, focusing on cleanliness...
-
Senior Service Manager
1 week ago
Hounslow, Greater London, United Kingdom ABM Full timeJob OverviewWe are seeking an experienced Senior Service Manager to lead our Cabin Cleaning operations at London Heathrow Airport.About Us:ABM is a global provider of integrated facility services, delivering customized solutions to various industries, including aviation, education, healthcare, and more.Salary: £65,000 - £85,000 per...
-
Sales and Service Manager
6 days ago
Hounslow, Greater London, United Kingdom Zachary Daniels Full timeDo you have what it takes to become a Sales and Service Manager at Zachary Daniels in Westfield White City? We're looking for a highly motivated and customer-focused leader to join our team and help drive our store's performance.In this key role, you'll be responsible for leading a dynamic team, developing their skills and abilities, and ensuring they...