Senior Service Manager

14 hours ago


Hounslow, Greater London, United Kingdom ABM Full time
Job Overview

We are seeking an experienced Senior Service Manager to lead our Cabin Cleaning operations at London Heathrow Airport.

About Us:

ABM is a global provider of integrated facility services, delivering customized solutions to various industries, including aviation, education, healthcare, and more.

Salary: £65,000 - £85,000 per annum

Responsibilities
  1. Leadership and Management:
    1. To oversee the effective delivery of Cabin Cleaning Services, ensuring high-quality standards are met and exceeded.
    2. To manage and develop a team of professionals, promoting a culture of excellence and customer satisfaction.
  2. Operational Excellence:
    1. To implement and maintain robust quality management systems, driving continuous improvement and cost-effectiveness.
    2. To develop and implement strategies for growth and expansion, focusing on customer needs and market trends.
  3. Financial Acumen:
    1. To analyze financial data, identify areas for improvement, and implement cost-saving initiatives.
    2. To collaborate with senior management to establish and achieve business objectives.
  4. Customer Engagement:
    1. To foster strong relationships with clients, understanding their needs and preferences.
    2. To respond promptly to customer queries, resolving issues efficiently and effectively.
Essential Skills and Qualifications
  • Proven experience in senior management, preferably in the Aviation sector.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Proficiency in Microsoft Office applications.


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