Customer Service Representative

1 week ago


Wakefield, Wakefield, United Kingdom Sytner Group Full time

About the Role

We are seeking an exceptional individual to join our team as a Service Advisor at Sytner Select Wakefield. As a key member of our service team, you will play a vital role in delivering outstanding customer care and ensuring seamless vehicle servicing experiences.

Job Summary

This is a challenging yet rewarding role that requires excellent organisational skills, attention to detail, and a passion for delivering high levels of customer satisfaction. You will work closely with technicians, workshop control, and customers to provide expert advice on vehicle servicing, maintenance, and repair.

Key Responsibilities

  • Provide exceptional customer care and ensure customer satisfaction throughout the vehicle servicing process.
  • Consult with customers on vehicle servicing options and advise on the best course of action.
  • Liaise with technicians and workshop control to ensure efficient vehicle processing and timely delivery.
  • Upsell and promote relevant services and products to customers.
  • Contribute to a positive and supportive team environment, promoting a culture of continuous improvement.

Requirements

  • Degree-level qualification or equivalent experience in a customer-facing role.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Strong organisational and time management skills, with the ability to prioritise tasks effectively.
  • Able to work flexibly, including weekends, to meet business demands.
  • Knowledge of Kerridge software is advantageous but not essential.

What We Offer

  • An estimated annual salary of £22,000-£28,000, dependent on experience and qualifications.
  • Ongoing training and development opportunities to support your career growth.
  • A comprehensive benefits package, including enhanced holiday entitlement, maternity/paternity/adoption pay, and recognition of long service.
  • The opportunity to work for a dynamic and innovative company that values its employees and promotes a culture of excellence.


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