Customer Service Representative
1 week ago
About the Role
We are seeking an exceptional individual to join our team as a Service Advisor at Sytner Select Wakefield. As a key member of our service team, you will play a vital role in delivering outstanding customer care and ensuring seamless vehicle servicing experiences.
Job Summary
This is a challenging yet rewarding role that requires excellent organisational skills, attention to detail, and a passion for delivering high levels of customer satisfaction. You will work closely with technicians, workshop control, and customers to provide expert advice on vehicle servicing, maintenance, and repair.
Key Responsibilities
- Provide exceptional customer care and ensure customer satisfaction throughout the vehicle servicing process.
- Consult with customers on vehicle servicing options and advise on the best course of action.
- Liaise with technicians and workshop control to ensure efficient vehicle processing and timely delivery.
- Upsell and promote relevant services and products to customers.
- Contribute to a positive and supportive team environment, promoting a culture of continuous improvement.
Requirements
- Degree-level qualification or equivalent experience in a customer-facing role.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Strong organisational and time management skills, with the ability to prioritise tasks effectively.
- Able to work flexibly, including weekends, to meet business demands.
- Knowledge of Kerridge software is advantageous but not essential.
What We Offer
- An estimated annual salary of £22,000-£28,000, dependent on experience and qualifications.
- Ongoing training and development opportunities to support your career growth.
- A comprehensive benefits package, including enhanced holiday entitlement, maternity/paternity/adoption pay, and recognition of long service.
- The opportunity to work for a dynamic and innovative company that values its employees and promotes a culture of excellence.
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