Customer Service Representative

1 week ago


Wakefield, Wakefield, United Kingdom Fusion Business Solutions Ltd Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities

  1. Provide timely and effective support to clients via phone, email, and chat
  2. Log and resolve customer issues in a professional and courteous manner
  3. Collaborate with internal teams to resolve complex customer issues
  4. Develop and maintain a deep understanding of our products and services to provide accurate and helpful information to clients
  5. Participate in ongoing training and development to stay up-to-date on industry trends and best practices

Requirements

  1. Excellent communication and interpersonal skills
  2. Ability to work in a fast-paced environment and prioritize multiple tasks
  3. Strong problem-solving and analytical skills
  4. Proficiency in Microsoft Office and customer relationship management software
  5. High school diploma or equivalent required; degree in a related field preferred

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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