Customer Service Representative
1 month ago
We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Wakefield, UK. Key responsibilities include:
- Handling customer inquiries via phone, email, and chat.
- Providing accurate product and service information.
- Resolving customer issues efficiently and escalating when necessary.
- Processing customer orders and managing account information.
- Collaborating with internal teams to ensure customer satisfaction.
Requirements:
- Previous customer service experience is preferred.
- Excellent communication and problem-solving skills.
- Ability to handle high-volume queries while maintaining attention to detail.
- Proficiency in Microsoft Office and CRM systems.
- Ability to work independently and as part of a team.
Benefits:
- Competitive salary with performance-based incentives.
- Pension scheme and healthcare benefits.
- Training and development opportunities.
- Supportive work environment with clear career progression.
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