Customer Technical Support Team Lead

9 hours ago

Edinburgh, Edinburgh, United Kingdom Motorola Solutions Full time
Job Description

As a Customer Technical Support Team Lead at Motorola Solutions, you will play a key role in delivering exceptional customer experiences and driving technical excellence in our managed service, customer-interfacing role. This exciting opportunity combines technical and client relationship skills to successfully implement and support our product range.

Key Responsibilities:
  • Provide leadership, support, and guidance to the Customer Support Team.
  • Mentor and develop team members to enhance their skills and knowledge.
  • Act as the primary point of contact for customers, addressing complaints, inquiries, and issues.
  • Escalate complex issues and provide technical support and guidance.
  • Travel to customer sites to provide user support and training.
  • Monitor issue resolution status and duration, owning issues on behalf of the customer.
  • Update technical manuals and reference guides with recent product updates and developments.
  • Continuously acquire necessary product expertise and stay up-to-date with industry trends.
  • Participate in industry events, conferences, and meetings to develop business networking and references.
  • Collaborate with cross-functional teams to achieve operational goals and deliver customer professional services.
Requirements:
  • Recent team lead experience, with a proven track record of driving high team standards.
  • Demonstrable experience of managing a technical team, communicating goals and deadlines, and assisting with daily operations.
  • Excellent customer service skills, with a good understanding of networking, including switches, firewalls, and troubleshooting.
  • Good working knowledge of PC and other hardware troubleshooting skills, with experience of technical support.
  • Driver's license and ability to obtain specific security clearances.
What We Offer:
  • Competitive salary and bonus schemes.
  • Two weeks additional pay per year (holiday bonus).
  • 25 days holiday entitlement + bank holidays.
  • Attractive defined contribution pension scheme.
  • Private medical insurance.
  • Employee stock purchase plan.
  • Flexible working options.
  • Life assurance.
  • Enhanced maternity and paternity pay.
  • Career development support and wide-ranging learning opportunities.
  • Employee health and wellbeing support EAP, wellbeing guidance, etc.
  • Carbon neutral initiatives/goals.
  • Corporate social responsibility initiatives, including support for volunteering days.
  • Well-known companies discount scheme.

Motorola Solutions is an Equal Opportunity Employer, committed to creating an inclusive environment for all employees. We celebrate diversity and are dedicated to delivering a safer world through our mission-critical ecosystem.

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