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Customer Support Team Lead
2 months ago
We are working with a leading technology company focused on enhancing hospitality operations through innovative solutions. Their suite of products includes management of scheduling, training, workforce management, and customer feedback. Due to business growth, they are seeking a Support Services Manager to advise customers, solve problems, and work across various teams to ensure customer satisfaction. This is a maternity cover contract for 10-12 months with the potential to become a permanent position.
Key benefits for the Support Services Manager:
- Hybrid working arrangement
- Excellent career progression opportunities
- Competitive base salary plus 10% bonus
- Excellent company culture and values
Requirements and qualifications for the Support Services Manager:
- Experience in a customer service setting, preferably in the hospitality industry
- Excellent organizational and analytical skills
- Strong communication and interpersonal skills
- Experience using technology suites, preferably at a management level
- Experience within a similar technology setting would be beneficial
This is an exciting opportunity for a skilled Support Services Manager to join our team and contribute to the company's success.
