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Customer Support Lead

2 months ago

Edinburgh, Edinburgh, United Kingdom COREcruitment UK Full time

COREcruitment UK is seeking a skilled and experienced Customer Support Manager to join our team. This temporary maternity cover position, lasting approximately 10-12 months, offers the exciting possibility of transitioning into a permanent role.

In this role, you will play a vital part in ensuring customer satisfaction by providing exceptional support, resolving issues effectively, and collaborating closely with internal teams.

About the Role:

  • Lead and manage a team of customer support professionals within the hospitality technology sector.
  • Provide timely and effective solutions to customer inquiries and technical issues.
  • Develop and implement strategies to enhance customer satisfaction and retention.
  • Collaborate with internal teams, including product development and engineering, to address customer feedback and improve service offerings.
  • Monitor customer support metrics and identify areas for improvement.

Ideal Candidate Profile:

  • Proven experience in the hospitality industry, ideally within a technology-driven environment.
  • Strong organizational and analytical skills with a meticulous attention to detail.
  • Exceptional communication and interpersonal skills, both written and verbal.
  • Proficiency in utilizing technology suites, particularly at a management level.
  • A passion for delivering outstanding customer service and exceeding expectations.