Tenancy Operations Coordinator

5 days ago


London, Greater London, United Kingdom Home Made Full time

Are you passionate about creating a better renting experience? Do you thrive in collaborative environments and contribute positively to a supportive workplace culture?

We are seeking a Tenancy Operations Coordinator to join our Home Made team As a key member of our Customer Success team, you will work closely with our tenancy operations and property management teams to ensure a smooth transition for all parties involved.

**Key Responsibilities:*

  • Serve as the main point of contact for renters' questions and concerns
  • Provide direct communication with tenants regarding access and follow-ups
  • Deal with ad-hoc problems and unforeseeable situations, escalating when necessary
  • Schedule works/services and other matters as required
  • Liaise with our finance team regarding overpayments and receipts of funds
  • Take ownership of key management logging and coding
  • Respond to low-level tenant inquiries via our joint inbox
  • Conduct daily update calls with renters in the tenancy progression stage
  • Conduct Right to Rent checks
  • Owning tenancy set-ups in our system for new deals

**What We Offer:**

  • Competitive salary of £26,000 per annum, commensurate with experience
  • 24 days annual leave + your birthday off
  • Modern offices with state-of-the-art facilities
  • Employee perks, including discounts and cinema tickets
  • Yearly half-day charity day
  • Office social events and culture club activities
  • On-site gym, showers, and bike storage
  • Weekly Friday 5 pm Happy Hour
  • Opportunities to upskill through our Learning and Development Programme


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