Tenancy Operations Coordinator
5 days ago
Are you passionate about creating a better renting experience? Do you thrive in collaborative environments and contribute positively to a supportive workplace culture?
We are seeking a Tenancy Operations Coordinator to join our Home Made team As a key member of our Customer Success team, you will work closely with our tenancy operations and property management teams to ensure a smooth transition for all parties involved.
**Key Responsibilities:*
- Serve as the main point of contact for renters' questions and concerns
- Provide direct communication with tenants regarding access and follow-ups
- Deal with ad-hoc problems and unforeseeable situations, escalating when necessary
- Schedule works/services and other matters as required
- Liaise with our finance team regarding overpayments and receipts of funds
- Take ownership of key management logging and coding
- Respond to low-level tenant inquiries via our joint inbox
- Conduct daily update calls with renters in the tenancy progression stage
- Conduct Right to Rent checks
- Owning tenancy set-ups in our system for new deals
**What We Offer:**
- Competitive salary of £26,000 per annum, commensurate with experience
- 24 days annual leave + your birthday off
- Modern offices with state-of-the-art facilities
- Employee perks, including discounts and cinema tickets
- Yearly half-day charity day
- Office social events and culture club activities
- On-site gym, showers, and bike storage
- Weekly Friday 5 pm Happy Hour
- Opportunities to upskill through our Learning and Development Programme
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