Global Payments Incident Management Specialist

3 weeks ago


York, York City, United Kingdom Global Payments Full time
Incident Management Role

The ideal candidate will have a strong background in IT service management, with experience in coordinating internal technical and business teams in the resolution of incidents and identification of action plans. You will be responsible for ensuring all change activities follow appropriate processes for planning and authorization, and facilitating the service transition process by maintaining the product catalogue in line with current business requirements.

Responsibilities
• Engage with level 3 technical support, management, and critical incident management as needed
• Coordinate internal technical and business teams in the resolution of incidents and identification of action plans
• Ensure all change activities follow appropriate processes for planning and authorization
• Facilitate the service transition process by maintaining the product catalogue in line with current business requirements

Requirements
• Bachelor's Degree
• Relevant Experience or Degree in: Experience with various technologies and IT Services, Major in Computer Science strongly preferred, other majors considered
• Typically Minimum 2 Years Relevant Experience
• ITIL Foundations (current version) certification

Salary and Benefits
We offer an estimated salary range of £45,000 - £65,000 per annum, based on location and experience. Our benefits package includes health insurance, retirement savings plan, and opportunities for professional growth and development.

About Global Payments
Global Payments is a leading provider of payment technology and software solutions, with a global presence and a commitment to innovation and customer satisfaction.

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