ITIL Certified Support Specialist

5 days ago


York, York City, United Kingdom Global Payments Full time
Job Title: ITIL Certified Support Specialist

Estimated Annual Salary: $80,000 - $100,000

Global Payments is seeking an experienced ITIL Certified Support Specialist to join our team. The successful candidate will have a strong background in IT services and ITIL certifications. They will work closely with internal teams to resolve incidents and improve service delivery.

In this role, you will be responsible for engaging with level 3 technical support, management, and critical incident management teams as needed. You will also coordinate internal technical and business teams to resolve incidents impacting client service delivery.

Key Responsibilities:

  • Engage with level 3 technical support, management, and critical incident management teams as needed.
  • Coordinate internal technical and business teams to resolve incidents impacting client service delivery.
  • Ensure all change activities follow appropriate processes for planning and authorization.
  • Facilitate the service transition process by maintaining the product catalogue in line with current business requirements.
  • Participate in the continual service improvement process by providing feedback concerning their role and key data points to enhance existing processes and services.

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