Microsoft Data Analyst Support Specialist
1 week ago
At Simpson Associates, we harness the power of data to drive business success.
We are proud to be a Microsoft Solutions Partner with Designations in Data & AI and an Advanced Specialisation in Analytics on Azure. Our expertise enables us to deliver innovative solutions that address complex challenges.
As a key member of our Managed Services team, you will play a critical role in providing exceptional support to our customers. As the primary point of contact for supported customers, you will be responsible for delivering day-to-day support while shaping the evolution of customers' solutions and building strong operational partnerships.
Key Responsibilities- Provide excellent customer service to all supported customers across various technologies.
- Work closely with key customers to expand partnerships and own support service delivery.
- Handle complex and non-routine support calls using a methodical approach to issue definition and resolution.
- Develop and maintain in-depth knowledge of supported customer applications.
- Proactively manage support contracts by identifying critical periods and changes in customer environments.
- Maintain accurate and up-to-date customer documentation to ensure rapid and effective call handling.
- Demonstrate a mindset of adding customer value beyond incoming calls.
- 2+ years of experience working with Microsoft Data Analytics solutions on-premise and in the cloud.
- A good understanding of core technologies: T-SQL (Azure SQL Database, Synapse Serverless DB), Data Factory / Synapse Pipelines, SQL Server BI suite (SSIS / SSAS / SSRS), Power BI.
- Cloud Fundamentals - A solid grasp of Azure's core services, deployment models, networking, and security.
- An enthusiastic and positive attitude with excellent communication skills.
- Ability to prioritise tasks and manage time effectively in a dynamic environment.
- Skilled in troubleshooting with experience in ITIL environments.
£55,000 - £70,000 per annum, depending on experience.
We offer a competitive salary range based on industry standards and market rates. Your actual salary will be determined during the hiring process.
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