Microsoft Data Analyst Support Specialist

1 week ago


York, York City, United Kingdom Simpson Associates Full time

At Simpson Associates, we harness the power of data to drive business success.

We are proud to be a Microsoft Solutions Partner with Designations in Data & AI and an Advanced Specialisation in Analytics on Azure. Our expertise enables us to deliver innovative solutions that address complex challenges.

As a key member of our Managed Services team, you will play a critical role in providing exceptional support to our customers. As the primary point of contact for supported customers, you will be responsible for delivering day-to-day support while shaping the evolution of customers' solutions and building strong operational partnerships.

Key Responsibilities
  • Provide excellent customer service to all supported customers across various technologies.
  • Work closely with key customers to expand partnerships and own support service delivery.
  • Handle complex and non-routine support calls using a methodical approach to issue definition and resolution.
  • Develop and maintain in-depth knowledge of supported customer applications.
  • Proactively manage support contracts by identifying critical periods and changes in customer environments.
  • Maintain accurate and up-to-date customer documentation to ensure rapid and effective call handling.
  • Demonstrate a mindset of adding customer value beyond incoming calls.
Requirements and Qualifications
  • 2+ years of experience working with Microsoft Data Analytics solutions on-premise and in the cloud.
  • A good understanding of core technologies: T-SQL (Azure SQL Database, Synapse Serverless DB), Data Factory / Synapse Pipelines, SQL Server BI suite (SSIS / SSAS / SSRS), Power BI.
  • Cloud Fundamentals - A solid grasp of Azure's core services, deployment models, networking, and security.
  • An enthusiastic and positive attitude with excellent communication skills.
  • Ability to prioritise tasks and manage time effectively in a dynamic environment.
  • Skilled in troubleshooting with experience in ITIL environments.
Estimated Salary Range

£55,000 - £70,000 per annum, depending on experience.

We offer a competitive salary range based on industry standards and market rates. Your actual salary will be determined during the hiring process.



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