IT Infrastructure Support Specialist
4 weeks ago
Job Title: Infrastructure Services Analyst
Job Summary:
We are seeking an experienced Infrastructure Services Analyst to join our team. As a key member of our IT Services department, you will play a crucial role in providing in-depth technical support across various clients' Intune and SCCM instances.
Key Responsibilities:
- Provide 3rd line support to customers, resolving complex technical issues related to their Intune tenants.
- Perform regular patching, monitoring, and maintenance activities to ensure the stability and security of client systems.
- Work primarily with Microsoft's Modern Endpoint management solutions and occasionally with other technologies including VMware, firewall vendors, storage vendors, backup vendors, and networking equipment.
- Participate in a shift rota during core business hours (Monday to Friday, 08:00 – 18:00) and an on-call rotation to provide out-of-hours support.
- Provide excellent customer service via telephone, ticketing system, email, and face-to-face interactions.
- Maintain high levels of incident ownership through the incident lifecycle to a satisfactory customer resolution
Requirements:
- Minimum 2 years experience in an IT infrastructure support or similar role.
- Broad and up-to-date technical knowledge of key vendor products, especially Microsoft Intune and SCCM.
- Strong understanding of ITIL principles.
- Ability to prioritise work, with minimal supervision, ensuring deadlines are met.
- Excellent customer service skills, problem-solving abilities, and attention to detail.
- Commitment to ongoing professional development and staying up-to-date with the latest IT industry trends.
What We Offer:
- 30-35k salary
- Remote working
- Monthly get-togethers
- High-quality tech
- Career growth
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