IT Infrastructure Support Specialist

4 weeks ago


York, York City, United Kingdom Certus Sales Recruitment Full time

Job Title: Infrastructure Services Analyst

Job Summary:

We are seeking an experienced Infrastructure Services Analyst to join our team. As a key member of our IT Services department, you will play a crucial role in providing in-depth technical support across various clients' Intune and SCCM instances.

Key Responsibilities:

  • Provide 3rd line support to customers, resolving complex technical issues related to their Intune tenants.
  • Perform regular patching, monitoring, and maintenance activities to ensure the stability and security of client systems.
  • Work primarily with Microsoft's Modern Endpoint management solutions and occasionally with other technologies including VMware, firewall vendors, storage vendors, backup vendors, and networking equipment.
  • Participate in a shift rota during core business hours (Monday to Friday, 08:00 – 18:00) and an on-call rotation to provide out-of-hours support.
  • Provide excellent customer service via telephone, ticketing system, email, and face-to-face interactions.
  • Maintain high levels of incident ownership through the incident lifecycle to a satisfactory customer resolution

Requirements:

  • Minimum 2 years experience in an IT infrastructure support or similar role.
  • Broad and up-to-date technical knowledge of key vendor products, especially Microsoft Intune and SCCM.
  • Strong understanding of ITIL principles.
  • Ability to prioritise work, with minimal supervision, ensuring deadlines are met.
  • Excellent customer service skills, problem-solving abilities, and attention to detail.
  • Commitment to ongoing professional development and staying up-to-date with the latest IT industry trends.

What We Offer:

  • 30-35k salary
  • Remote working
  • Monthly get-togethers
  • High-quality tech
  • Career growth


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