Senior Infrastructure Support Specialist
4 weeks ago
An exciting opportunity has arisen for a skilled 3rd Line Infrastructure Services Analyst to join our team at Senitor Associates. As a key member of our internal IT department, you will be responsible for delivering comprehensive 3rd line support services, including patching, monitoring, and maintenance of customer IT infrastructure.
Key Responsibilities:
- Provide 3rd line support to customers, resolving complex technical issues related to their IT infrastructure.
- Perform regular patching, monitoring, and maintenance activities to ensure the stability and security of client systems.
- Collaborate with team members and customers to troubleshoot and diagnose issues promptly, ensuring timely resolution.
- Work with technologies including the Microsoft stack, VMware, firewall vendors, storage vendors, backup vendors, and networking equipment.
- Utilize ITSM tools to log, track, and manage customer tickets, ensuring accurate documentation and timely updates.
- Participate in a shift-rota during core business hours M-F / 0800 - 1800.
- Participate in an on-call rotation to provide out-of-hours support outside of core business hours.
- Provide excellent customer service via the telephone, ticketing system, email system, and face-to-face.
- Adhere to asset and access management policies and procedures.
- Perform tasks in support of data and information security.
This is an excellent opportunity for an enthusiastic and passionate 3rd Line Infrastructure Services Analyst to join a successful organisation.
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