Senior Infrastructure Support Specialist
3 weeks ago
An esteemed client of Senitor Associates in the Technology sector is seeking a highly skilled 3rd Line Infrastructure Services Analyst to join their internal IT department on a permanent basis. The successful candidate must have a solid infrastructure and network support background. This Infrastructure Services Analyst will be responsible for delivering comprehensive 3rd line support services, including patching, monitoring, and maintenance of customer IT infrastructure.
Key Responsibilities:
- Provide 3rd line support to customers, resolving complex technical issues related to their IT infrastructure.
- Perform regular patching, monitoring, and maintenance activities to ensure the stability and security of client systems.
- Collaborate with team members and customers to troubleshoot and diagnose issues promptly, ensuring timely resolution.
- Work with technologies including the Microsoft stack, VMware, firewall vendors, storage vendors, backup vendors, and networking equipment.
- Utilize ITSM tools to log, track, and manage customer tickets, ensuring accurate documentation and timely updates.
- Participate in a shift-rota during core business hours M-F and an on-call rotation to provide out-of-hours support outside of core business hours.
- Provide excellent customer service via the telephone, ticketing system, email system, and face-to-face.
- Adhere to asset and access management policies and procedures.
- Perform tasks in support of data and information security.
This is an excellent opportunity for an enthusiastic and passionate 3rd Line Infrastructure Services Analyst to join a successful organisation. Interviews are being arranged for this role.
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