Customer Service Delivery Specialist
3 days ago
At Global Payments, we make it possible for millions of people to move money between buyers and sellers using our payments solutions. Our team helps over 3 million companies and more than 1,300 financial institutions grow with confidence. We are driven by our passion for success and deliver best-in-class payment technology and software solutions.
The ideal candidate will have a Bachelor's Degree and relevant experience or degree in Computer Science. Typically, minimum 2 years of relevant experience is required. This role ensures all change activities follow appropriate processes for planning and authorization. It also facilitates the service transition process by maintaining the product catalogue in line with current business requirements.
This position is estimated to have an annual salary range of £50,000-£70,000 based on location and experience.
Key Responsibilities- Engage with technical support teams to resolve incidents impacting client service delivery.
- Coordinate internal teams to identify action plans and ensure compliance with standard methods and procedures.
- Maintain the product catalogue and facilitate service transition.
- Participate in continual service improvement to enhance existing processes and services.
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