Business Technical Services Analyst
3 days ago
Company Overview
\At Global Payments, we're passionate about making payments easy, efficient, and secure. Our team of experts works tirelessly to deliver best-in-class payment technology and software solutions that help our clients grow with confidence.
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Job Summary
\We're seeking a skilled Business Technical Services Analyst to join our dynamic team. As a key member of our operations team, you'll play a vital role in providing technical support to assigned clients and their respective Business Account/Relationship Managers.
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About the Role
\As a Business Technical Services Analyst, you'll be responsible for maintaining knowledge of assigned clients in terms of their business and their solutions/configuration. You'll provide technical support to assigned clients, identifying revenue generating opportunities, documenting requirements, and proposing solutions that maximize Global Payments' revenue while providing Business Technical Support until closure.
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Key Responsibilities
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- Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration.\
- Provides technical support to assigned clients and their respective Business Account/Relationship Managers.\
- Identifies revenue generating opportunities, documents requirements, and proposes solutions that maximize Global Payments' revenue.\
- Establishes a positive rapport with clients to develop and maintain long-term relationships.\
- Assists in the evaluation process of client's business requirements, effort estimation, and guiding the client to utilize standard solutions while maximizing revenue.\
- Learns to convert client's business requirements into detailed technical specifications and present them internally and externally.\
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