Network Services Analyst
3 weeks ago
We are looking for a skilled Network Services Analyst - 3rd Line to join our internal IT department at Senitor Associates in York.
The successful candidate will have a background in infrastructure and network support and will be responsible for delivering comprehensive 3rd line support services.
Key Responsibilities:
- Resolve complex technical issues related to IT infrastructure.
- Patching, monitoring, and maintenance of customer IT infrastructure.
- Collaborate with team members and customers to troubleshoot and diagnose issues.
- Work with various technologies including the Microsoft stack, VMware, firewall vendors, storage vendors, backup vendors, and networking equipment.
- Manage customer tickets using ITSM tools.
- Participate in a shift-rota during core business hours M-F / 0800 - 1800
- Participate in an on-call rotation to provide out-of-hours support.
- Provide excellent customer service.
- Follow asset and access management policies and procedures.
- Support data and information security initiatives.
The salary for this role is £32,500 per annum.
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