Client Experience Specialist
20 hours ago
**About Us**
LOEWE, a luxury house founded in Spain in 1846, has been a leader in the industry for over 175 years.
We're seeking a skilled Client Experience Specialist to join our team. In this role, you will be responsible for delivering exceptional client service and building long-lasting relationships with our customers.
**Key Responsibilities:**
- Achieve individual and store objectives
- Connect with clients in an engaging emotional way to provide an exceptional and memorable client experience
- Engage with all clients and develop long lasting relationships
- Maintain relations with clients through regular communication and connection via email, phone, messages, or personalized notes
- Master and transmit our brand history and heritage
- Highlight our product categories through your product knowledge and storytelling
- Develop and grow your client book, updating client information on the relevant company tools
- Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store
- Actively participate in visual merchandising in accordance with LOEWE's visual standards
- Maintain products in an efficient, clean, secure, and organized manner; front and back of house
- Support with inventory management and ad hoc back of house tasks
- Follow the company's policies and procedures including LOEWE's standards in terms of grooming and behavior
**Requirements:**
- Proven experience in achieving individual goals and contributing to team results
- Experience within a similar customer centric role
- A deep interest in Fashion, Art, and Culture
- Be naturally inclusive and open minded
- Confident, service orientated, adaptable and empathetic in style and approach
- Effective communication skills with the sensitivities to build and maintain a client portfolio
- Results driven with a commercial mindset without compromising on the Team Player attitude
**Compensation:** The estimated salary for this position is approximately $65,000 per year, depending on location and experience.
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