Retail Client Experience Specialist

7 days ago


London, Greater London, United Kingdom Burberry Full time
Job Summary

We are seeking a Retail Client Experience Specialist to join our team at Burberry in London. As a key member of our sales team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.

In this role, you will inspire our clients by conveying passion for the brand, fashion, and luxury products. You will demonstrate a high level of knowledge in styling and selling, and provide a luxury service that exceeds our clients' expectations.

The successful candidate will have excellent communication and interpersonal skills, and be able to work effectively as part of a team. You will also have a strong commercial acumen and be able to meet and exceed individual and store sales and other commercial KPIs.

Key Responsibilities
  • Meet and exceed individual and store sales and other commercial KPIs;
  • Inspire our clients creating desire and love for Burberry with every client interaction;
  • Provide a luxury service and demonstrate knowledge and expertise in product, fashion, and styling;
  • Follow the Client journey to elevate the Client experience in the store:
  • Be efficient in following-up and delivering after-sales services to our clients;
  • Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns, and stockroom maintenance when required;
  • Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases;
Requirements
  • Fluent in local language; English proficiency is desirable;
  • Strong product knowledge and good understanding of store retail operations;
  • Detail-oriented and creative with a passion for selling;
  • Results driven and commercial mindset;
  • Flexible, collaborative, and adaptable approach to work;
What We Offer

We offer a competitive salary of approximately £35,000 per annum, based on the national average salary for this role in London. This figure is estimated based on data from reputable sources such as the Office for National Statistics and online job boards.

In addition to a competitive salary, we offer a range of benefits including opportunities for career development, a bonus scheme, and access to exclusive employee discounts.

If you are a motivated and experienced sales professional looking for a new challenge, please apply now to become a Retail Client Experience Specialist at Burberry in London.



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