Warranty and Claims Manager

2 days ago

Dunstable, Central Bedfordshire, United Kingdom Volvo Group Full time
Job Title: Warranty and Claims Manager

We are seeking an experienced Vehicle Industry Retail Contracts and Warranty Claim Handling Manager to join our team at Volvo Group. As a key member of our organization, you will play a crucial role in shaping the future of sustainable transport solutions.

Job Summary:

The successful candidate will be responsible for managing the central administration team based in Dunstable, ensuring the preparation and submission of all Warranty/Contract Maintenance claims are in line with RTUK processes. You will also contribute to the continuous development of warranty and contract systems, providing accurate quality information for tracking purposes.

Key Responsibilities:
  • Ensure preparation and submission of all Warranty/Contract Maintenance claims in line with RTUK processes.
  • Contribute to the continuous development of warranty and contract systems, enabling prompt submission of claims.
  • Advise Depot Managers of any claim rejection, ensuring appropriate action is taken.
  • Liaise with Technical Services, Quality, and Warranty functions with the Market Company.
  • Assess all claims received outside of the normal warranty period with Technical support to ascertain if a valid "Technical Goodwill" claim can be made.
  • Maintain a consistent level of invoicing within the team.
  • Manage the team, including setting, monitoring, and evaluating team member targets.
Requirements:
  • Ability to demonstrate strong commercial vehicle industry awareness and understanding of the final implications of decisions taken.
  • Previous line management experience with the ability to motivate employees.
  • Ability to work under pressure and to tight deadlines and constantly changing priorities.
  • Proven analytical and reporting skills.
  • Strong communication skills with the ability to gain credibility on all levels.
  • Process management.
  • Comprehensive experience in vehicle industry service, warranty, and contract roles.
  • Full working knowledge of warranty and contract systems.
  • Management or Supervisory experience.
  • Fully proficient in Microsoft Office applications.
  • Understanding of DMS or similar business operating system.
  • A high level of numeracy.
  • An understanding of basic finance and financial analysis concepts.
  • Full UK Driving Licence.
About Us:

At Volvo Group, we value diversity, equity, and inclusion. We believe in creating a safe and supportive environment where everyone can thrive. We are committed to removing barriers to entry and encourage applications from all qualified candidates.

We are a global leader in the transport industry, with a focus on sustainable solutions. Our mission is to make modern life possible, and we are proud to be a part of the Volvo Group family.

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