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Warranty and Claims Manager

2 months ago

Dunstable, Central Bedfordshire, United Kingdom Volvo Group Full time
Job Title: Warranty and Claims Manager

We are seeking an experienced Vehicle Industry Retail Contracts and Warranty Claim Handling Manager to join our team at Volvo Group. As a key member of our organization, you will play a crucial role in shaping the future of sustainable transport solutions.

Job Summary:

The successful candidate will be responsible for managing the central administration team based in Dunstable, ensuring the preparation and submission of all Warranty/Contract Maintenance claims are in line with RTUK processes. You will also contribute to the continuous development of warranty and contract systems, providing accurate quality information for tracking purposes.

Key Responsibilities:
  • Ensure preparation and submission of all Warranty/Contract Maintenance claims in line with RTUK processes.
  • Contribute to the continuous development of warranty and contract systems, enabling prompt submission of claims.
  • Advise Depot Managers of any claim rejection, ensuring appropriate action is taken.
  • Liaise with Technical Services, Quality, and Warranty functions with the Market Company.
  • Assess all claims received outside of the normal warranty period with Technical support to ascertain if a valid "Technical Goodwill" claim can be made.
  • Maintain a consistent level of invoicing within the team.
  • Manage the team, including setting, monitoring, and evaluating team member targets.
Requirements:
  • Ability to demonstrate strong commercial vehicle industry awareness and understanding of the final implications of decisions taken.
  • Previous line management experience with the ability to motivate employees.
  • Ability to work under pressure and to tight deadlines and constantly changing priorities.
  • Proven analytical and reporting skills.
  • Strong communication skills with the ability to gain credibility on all levels.
  • Process management.
  • Comprehensive experience in vehicle industry service, warranty, and contract roles.
  • Full working knowledge of warranty and contract systems.
  • Management or Supervisory experience.
  • Fully proficient in Microsoft office applications.
  • Understanding of DMS or similar business operating system.
  • A high level of numeracy.
  • An understanding of basic finance and financial analysis concepts.
  • Full UK Driving Licence.
About Us:

We value your data privacy and therefore do not accept applications via mail. Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to having a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed, and warm.