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Warranty and Claims Management Expert

2 months ago

Dunstable, Central Bedfordshire, United Kingdom Volvo Group Full time
About the Role

We are seeking an experienced Vehicle Industry Retail Contracts and Warranty Claim Handling Manager to join our team at Volvo Group. As a key member of our organization, you will play a crucial role in shaping the future of sustainable transport solutions.

Key Responsibilities
  • Ensure the preparation and submission of all Warranty/Contract Maintenance claims are in line with RTUK processes.
  • Contribute to the continuous development of warranty and contract systems, enabling prompt submission of claims, while providing accurate quality information for tracking purposes.
  • Advise Depot Managers of any claim rejection, enabling them to take appropriate action.
  • Liaise with Technical Services, Quality, and Warranty functions with the Market Company.
  • Assess all claims received outside of the normal warranty period with Technical support to ascertain if a valid "Technical Goodwill" claim can be made.
  • Maintain a consistent level of invoicing within the team.
  • Manage the team, including setting, monitoring, and evaluating team member targets.
Requirements
  • Ability to demonstrate strong commercial vehicle industry awareness and understanding of the final implications of decisions taken.
  • Previous line management experience with the ability to motivate employees.
  • Ability to work under pressure and to tight deadlines and constantly changing priorities.
  • Proven analytical and reporting skills.
  • Strong communication skills with the ability to gain credibility on all levels.
  • Process management.
Preferred Qualifications
  • Comprehensive experience in vehicle industry service, warranty, and contract roles.
  • Full working knowledge of warranty and contract systems.
  • Management or Supervisory experience.
  • Fully proficient in Microsoft Office applications.
  • Understanding of DMS or similar business operating system.
  • A high level of numeracy.
  • An understanding of basic finance and financial analysis concepts.
  • Full UK Driving Licence.