IT Support Specialist

4 weeks ago


Beckenham, Greater London, United Kingdom Excelcare Holdings Full time

About the Role:


The IT Support Engineer will be responsible for providing 1st and 2nd line support to our services across the UK. You will be working closely with the IT Project Manager and Managed Service Provider on the VoIP deployment project.


Main Responsibilities:



  • Undertake site surveys for data collection on infrastructure readiness for the VoIP migration.
  • Test and trace data cables, occasional replacement of faulty or broken data sockets.
  • Install and configure network switches and routers.
  • Install new phone handsets, patch network switches.
  • Test new VoIP hardware and setup to provide the best available solution for customer needs.
  • Provide basic training to customers on newly deployed systems.
  • Set up users and devices on the VoIP system, troubleshoot hardware and software issues.
  • Document and prepare user guides.
  • Keep track of task progress, blockages, and issues.
  • Frequent site visits to branch offices.

What We Offer:



  • Hybrid working with 1-2 days remote work.
  • Competitive rates of pay.
  • Company pool car.
  • 33 days holiday including bank holidays.
  • Free learning and development opportunities.
  • A chance to work in a great, friendly team and organisation.
  • Regular team lunches and company days out.
  • A comprehensive induction programme.

About Us:


Excelcare Holdings is a leading care provider based in the heart of the UK. We have an exciting opportunity for an experienced IT Support Engineer to join our IT Department to support over 3,000 users and work collaboratively as part of a wider team.


We are continuing growth within the department and organisation. You would be joining at a pivotal time, while we embark upon our digital transformation program. The goal is for our operations, care, quality, and central services systems to work seamlessly together to support all users and ultimately allow us to operate in a highly effective business.


Your Skills and Experience:



  • Strong customer service and communication skills.
  • Demonstrable experience of IT/network installations and support.
  • Experience working with structured cabling.
  • Experience installing and supporting Hosted (VOIP/SIP) telephone solutions.
  • Experience installing and supporting network hardware.
  • Excellent troubleshooting skills for both on-premise and hosted telephony solutions.
  • Good understanding of SIP, VOIP, and networking in general.
  • Good organisation skills and a high attention to detail.
  • A current UK driving license.

What You Can Expect:



  • 35k-40k depending on experience.
  • Permanent role.
  • Monday - Friday at our Head Office.
  • Frequent day visits to Care Homes in various areas.
  • A full driving license is required for this role.


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