Retirement Living Coordinator

5 days ago

Workington, Cumbria, United Kingdom Riverside Full time
About the Role

We are seeking a highly skilled and experienced Retirement Living Coordinator to join our team at Riverside. As a key member of our team, you will be responsible for coordinating and delivering a professional service to retirement living customers across a designated group of schemes.

Key Responsibilities
  • Facilitate the coordination and delivery of a professional service to retirement living customers
  • Provide an effective provision and delivery of services, facilities, and housing management across a group of schemes
  • Monitor and liaise the delivery of service contracts across a designated patch of schemes
  • Provide practical support and information to customers when entering the service and throughout their involvement with the service
  • Deliver high standards of housing management and ensure that the service is meeting best practice
  • Monitor and reduce issues of anti-social behaviour within services
  • Clearly communicate customer responsibilities and tenancy compliance
  • Work with colleagues to maintain good links with the local neighbourhoods
  • Effectively use appropriate IT systems, including housing management systems and maintain professional and timely records
  • Assess potential customers' housing needs, in consultation with relevant agencies and the customer
  • Ensure that the company's Health and Safety policy is fully implemented at all designated schemes
  • Provide information to assist new customers on services within schemes and local communities
  • Promote customer involvement at the schemes, working collaboratively with the Health & Wellbeing team
  • Encourage customers to participate in events, activities, and the running of the schemes and promote integration of schemes into the local community
  • Coordinate the lettings process to minimise void levels
  • Travel across the designated patch to deliver an effective service
  • Observe the company's code of conduct and maintain the highest standards of professional integrity
  • Provide a high-quality customer-orientated service, championing the Riverside Service Style practices
  • Ensure compliance with Riverside's Equality and Diversity policy, in respect of employment and service delivery
  • Ensure that all data is compliant with legislation and policies relating to data quality
  • Any other relevant duties as required by the designated manager
  • Ensure compliance with Riverside's safeguarding policies and procedures in every aspect of service delivery
Key Performance Indicators
  • Ensure high service levels and overall customer satisfaction
  • Ensure that rent arrears, voids, re-let days, and other agreed KPIs remain within target
  • Ensure compliance with all mandatory Health and Safety standards
  • Ensure all complaints are dealt with in line with Riverside's procedures to achieve the best customer outcomes
About You

We are looking for someone with:

  • Relevant experience of working with older and/or vulnerable people
  • Good understanding of housing management
  • Experience of managing relationships with partner agencies/organisations
  • Formal qualifications in housing, care, or support would be an advantage
Why Riverside?

At Riverside, we're a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling, and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

  • Competitive pay & generous pension
  • 28 days holidays plus bank holidays
  • Flexible working options available
  • Investment in your learning, personal development, and technology
  • A wide range of benefits

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

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