Retirement Living Coordinator

2 days ago

Workington, Cumbria, United Kingdom Riverside Full time
About the Role

We are seeking a highly skilled and experienced Retirement Living Coordinator to join our team at Riverside. As a key member of our team, you will be responsible for coordinating and delivering a professional service to retirement living customers across a designated group of schemes.

Key Responsibilities
  • Facilitate the coordination and delivery of a professional service to retirement living customers
  • Provide an effective provision and delivery of services, facilities, and housing management across a group of schemes
  • Monitor and liaise the delivery of service contracts across a designated patch of schemes
  • Provide practical support and information to customers when entering the service and throughout their involvement with the service
  • Deliver high standards of housing management and ensure that the service is meeting best practice
  • Monitor and reduce issues of anti-social behaviour within services
  • Clearly communicate customer responsibilities and tenancy compliance
  • Work with colleagues to maintain good links with the local neighbourhoods
  • Effectively use appropriate IT systems, including housing management systems, and maintain professional and timely records
  • Assess potential customers' housing needs, in consultation with relevant agencies and the customer, in terms of their suitability to access the service
  • Ensure that the company's Health and Safety policy is fully implemented at all designated schemes
  • Provide information to assist new customers on services within schemes and local communities
  • Promote customer involvement at the schemes, working collaboratively with the Health & Wellbeing team
  • Encourage customers to participate in events, activities, and the running of the schemes and promote integration of schemes into the local community
  • Coordinate the lettings process to minimise void levels
  • Travel across the designated patch to deliver an effective service
  • Observe the company's code of conduct and maintain the highest standards of professional integrity
  • Provide a high-quality customer-orientated service, championing the Riverside Service Style practices
  • Ensure compliance with Riverside's Equality and Diversity policy, in respect of employment and service delivery
  • Ensure that all data is compliant with legislation and policies relating to data quality
  • Any other relevant duties as required by the designated manager
  • Ensure compliance with Riverside's safeguarding policies and procedures in every aspect of service delivery
Key Performance Indicators
  • Ensure high service levels and overall customer satisfaction
  • Ensure that rent arrears, voids, re-let days, and other agreed KPIs remain within target
  • Ensure compliance with all mandatory Health and Safety standards
  • Ensure all complaints are dealt with in line with Riverside's procedures to achieve the best customer outcomes

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