Customer Service Ambassador

3 weeks ago

South Cerney, Gloucestershire, United Kingdom De Vere Full time

The Receptionist role at De Vere is a crucial part of our hospitality team.

We are looking for a warm and genuine individual to provide exceptional customer service and create memorable guest experiences.

As a Receptionist, you will be the friendly face that greets our guests and makes them feel welcome from the moment they arrive.

Responsibilities include handling guest requests efficiently, providing exceptional customer service, and going above and beyond to ensure their stay is memorable.

We are committed to supporting our team members in their career development and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support.

We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.

What we look for in a Receptionist:

  • Previous experience in the hospitality industry or a similar role, demonstrating your ability to provide exceptional guest service.
  • Effective communication skills and the ability to build strong relationships with colleagues and guests.
  • Punctuality and good personal presentation.
  • Proficiency in using IT software and familiarity with Opera would be advantageous (although not essential as training will be provided if needed).

Benefits:

The Pay & Benefits:

At De Vere, we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues.

  • £11.65 per hour.
  • Free meals on duty in our colleague dining facilities.
  • Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships.
  • We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
  • Varied shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone.
  • As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones.
  • Discover exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
  • 28 days holiday each year (increasing annually up to 33 days).
  • Venue closure over the Christmas period allowing you time off to enjoy the festive season.
  • Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
  • We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
  • Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
  • Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
  • We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.
  • Subsidised travel options to support your journey to or from work.
  • Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.
  • Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.

What's it like to work at De Vere?

Our team members are warm, genuine, and passionate about creating memorable guest experiences.

We value our team members and offer a range of benefits and rewards to show our appreciation.

At De Vere, we are committed to supporting our team members in their career development and offer excellent career progression opportunities.

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