Domestic Abuse Service Lead

3 days ago

Newham, United Kingdom Hestia Housing Support Full time

About Us: At Hestia Housing Support, we strive to make a difference in the lives of those who need our help. Our Domestic Abuse Service is dedicated to providing essential support to victims and survivors of domestic abuse.

Job Description: We are seeking an experienced Service Manager to lead our team and ensure the successful delivery of our Domestic Abuse Service in Newham. As a key member of our staff, you will play a crucial role in shaping the service's direction and contributing to its growth.

Key Responsibilities:

  • Create and lead a high-performing team to achieve individual and service outcomes
  • Maintain up-to-date knowledge of relevant legislation and policy, ensuring adherence to safeguarding procedures and legislations
  • Communicate effectively with teams, individuals, and service users to develop effective relationships
  • Create and maintain positive relationships within and beyond the organisation
  • Ensure that all service and client information is appropriately recorded and shared in line with policy, legislation, and good practice
  • Delve co-produced services that are outcome-based and person-centred
  • Support others to challenge discrimination and exclusion in ways that are likely to achieve change
  • Deliver services that are safe, complying with all relevant health and safety policies and legislation
  • Ensure a commitment to personal development by continually improving learner's own knowledge and practice and that of the team through self-reflection, supervision, and performance management
  • Manage and show accountability for service resources through recruitment, retention, and induction; budgetary control; disciplinary and grievance processes, arrears, and voids management, and service performance data
  • Use strategies and tools to build self-resilience, maintain wellbeing while delivering to workload requirements
  • To ensure that the organisation's strategies are met and policies, procedures, and values are adhered to in all matters of service delivery

Requirements:

  • Ability to lead and motivate a team based across various premises to achieve service outcomes
  • Demonstrable experience of managing accommodation-based support services for clients who have complex and challenging mental health issues
  • Knowledge of methods of assessing, formulating, implementing, recording, reviewing, and auditing service users' support and safety assessment plans
  • Excellent knowledge of Health and Safety legislation and how to implement policy in practice
  • Manage all elements of service performance related to the contract requirements, including analysis of KPIs, outcomes, and user experience measures
  • Lead on the development and implementation of the service's annual Business Plans
  • Ability to communicate confidently and effectively to a wide range of audiences
  • Numerate and literate with the ability to interrogate budgets, data, and produce reports
  • Able to confidently use a range of IT packages, including MS Office and databases
  • Good understanding of housing management and the ability to manage arrears, voids, health and safety, and property standards
  • Lead in planning, negotiating, and managing the budgets
  • An understanding of co-production and the ability to ensure that the service is delivered in partnership with service users
  • Experience of recruitment, induction, supervision, appraisal, training, disciplinary action, and grievance issues
  • Knowledge and understanding of safeguarding issues and the ability to address them appropriately

Salary: The estimated salary for this role is £45,000-£55,000 per annum, depending on experience.

Benefits:

  • A supportive and inclusive work environment
  • Ongoing professional development opportunities
  • The chance to make a lasting impact on the lives of those we serve

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