Senior Accommodation Based Support Manager
3 weeks ago
About Hestia Housing Support: We are a leading provider of housing support services, dedicated to making a difference in the lives of those who need our help. Our Domestic Abuse Service is committed to providing essential support to victims and survivors of domestic abuse.
Job Description: We are seeking an experienced Service Manager to lead our team and ensure the successful delivery of our Domestic Abuse Service in Newham. As a key member of our staff, you will play a crucial role in shaping the service's direction and contributing to its growth.
Key Responsibilities:
- Create and lead a high-performing team to achieve individual and service outcomes
- Maintain up-to-date knowledge of relevant legislation and policy, ensuring adherence to safeguarding procedures and legislations
- Communicate effectively with teams, individuals, and service users to develop effective relationships
- Create and maintain positive relationships within and beyond the organisation
- Ensure that all service and client information is appropriately recorded and shared in line with policy, legislation, and good practice
- Delve co-produced services that are outcome-based and person-centred
- Support others to challenge discrimination and exclusion in ways that are likely to achieve change
- Deliver services that are safe, complying with all relevant health and safety policies and legislation
- Ensure a commitment to personal development by continually improving learner's own knowledge and practice and that of the team through self-reflection, supervision, and performance management
- Manage and show accountability for service resources through recruitment, retention, and induction; budgetary control; disciplinary and grievance processes, arrears, and voids management, and service performance data
- Use strategies and tools to build self-resilience, maintain wellbeing while delivering to workload requirements
- To ensure that the organisation's strategies are met and policies, procedures, and values are adhered to in all matters of service delivery
Requirements:
- Ability to lead and motivate a team based across various premises to achieve service outcomes
- Demonstrable experience of managing accommodation-based support services for clients who have complex and challenging mental health issues
- Knowledge of methods of assessing, formulating, implementing, recording, reviewing, and auditing service users' support and safety assessment plans
- Excellent knowledge of Health and Safety legislation and how to implement policy in practice
- Manage all elements of service performance related to the contract requirements, including analysis of KPIs, outcomes, and user experience measures
- Lead on the development and implementation of the service's annual Business Plans
- Ability to communicate confidently and effectively to a wide range of audiences
- Numerate and literate with the ability to interrogate budgets, data, and produce reports
- Able to confidently use a range of IT packages, including MS Office and databases
- Good understanding of housing management and the ability to manage arrears, voids, health and safety, and property standards
- Lead in planning, negotiating, and managing the budgets
- An understanding of co-production and the ability to ensure that the service is delivered in partnership with service users
- Experience of recruitment, induction, supervision, appraisal, training, disciplinary action, and grievance issues
- Knowledge and understanding of safeguarding issues and the ability to address them appropriately
Salary: The estimated salary for this role is £42,000-£52,000 per annum, depending on experience.
Benefits:
- A competitive salary and benefits package
- Ongoing professional development opportunities
- The chance to make a lasting impact on the lives of those we serve
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