UK Customer Support Professional

2 weeks ago


Burgess Hill, United Kingdom CK Group- Science, Clinical and Technical Full time
About the Role

This Customer Service Specialist position involves managing customer communications within agreed service levels and maintaining high-quality service. You will be responsible for offering first- and second-line digital support across several platforms while promoting the use of available tools. Effective communication with third-party suppliers is also essential to process required purchase orders or resolve any logistical queries.

You will work closely with other departments and stakeholders to ensure smooth operations and maintain accurate data on our systems as required. Handling customer dissatisfaction and providing appropriate solutions and alternatives is a critical aspect of this role.



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