Agile Service Transition Manager

2 weeks ago


Basingstoke, Hampshire, United Kingdom Anson McCade Full time

**Role Summary:**

An experienced Bid Service Architect is required to support Agile Service Management programmes for the Ministry of Defence.

This role involves developing compelling proposals, designing tailored solutions, leading service transitions, enhancing ITIL & ILS processes, and driving process integration.

The estimated salary for this position is £80,000, with additional benefits including a DV bonus, annual bonus, car allowance, pension, health & wellbeing package, annual leave, life assurance, and employee assistance programme.

**Key Accountabilities:**

* Crafting persuasive PQQs and ITT responses that meet client needs, compliance requirements, and budget constraints.

* Designing bespoke service support solutions and overseeing smooth service transition management to ensure successful ITSM implementation.

* Managing end-to-end service transitions within government departments, delivering agile catalogued service plans and crafting innovative ITSM policies, processes, and documentation.

* Guiding the development of ITIL V3 and ILS processes to ensure adherence to industry best practices.

* Promoting cross-functional process development within a SIAM framework to enhance service delivery.

**Requirements Include:**

* Security Clearance: Sole British National with SC or DV clearance.

* Bid Management: Proven experience in preparing PQQs and ITT responses.

* Service Design Leadership: Strong track record in designing high-value service solutions and operating models.

* Service Transition: Demonstrated success in managing service transition and ITSM implementations.

* Defence Sector Experience: Extensive background in defence or government service architecture.

* ITIL & ILS Proficiency: Proven experience developing ITIL V3 and ILS processes.



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