Service Architect Lead

21 hours ago


Basingstoke, Hampshire, United Kingdom Anson McCade Full time
Job Overview

Anson McCade is seeking an experienced Service Architect to support Agile Service Management programmes for complex national security, intelligence, and military operations.

Responsibilities
  • Craft compelling Pre-Qualification Questionnaires (PQQs) and Invitation to Tender (ITT) responses that align with client needs, compliance requirements, and budget constraints.
  • Design customised service support solutions and oversee seamless service transition management, ensuring successful ITSM implementations post-bid.
  • Manage end-to-end service transitions within Government Ministerial Departments, delivering Agile Catalogued Service Plans and crafting innovative ITSM policies, processes, and documentation that provide clarity and structure to service designs.
  • Guide the development of ITIL V3 and Logistics Supply Support (ILS) processes, ensuring they adhere to industry best practices.
Requirements
  • Security Clearance: Sole British National with SC or DV (Developed Vetting) clearance.
  • Bid Management: Proven experience in preparing PQQs and ITT responses, focusing on compliance, service design, and cost modelling.
  • Service Design Leadership: Strong track record in designing complex, high-value service solutions and operating models for major IT systems.
  • Service Transition: Demonstrated success in managing service transition and ITSM implementations post-bid.
  • Defence Sector Experience: Extensive background as a Service Architect for Defence or Government Departments, designing and implementing tailored support models.
  • ITIL & ILS Proficiency: Proven experience developing and implementing ITIL V3 and Logistics Supply Support (ILS) processes in line with best practices.
Benefits

A competitive base salary of up to £80,000, plus a 10% bonus for those holding DV clearance, annual bonus, car allowance of £6,000, double matching pension contributions, private medical cover, 25 days annual leave, life assurance, and employee assistance programme including virtual GP services.



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