Senior IT Support Specialist

4 days ago


Liverpool, Liverpool, United Kingdom Ascent People Ltd Full time

**About the Role**

We are seeking an experienced Senior Service Desk Analyst to join our team at Ascent People Ltd. This is a fantastic opportunity for a skilled professional to take on a challenging role and contribute to the success of our organisation.

The ideal candidate will have strong stakeholder management experience, proficiency in ITSM software, and excellent customer service skills. They will be responsible for handling, logging, and troubleshooting IT requests across the organisation, as well as initial incident triage and resolution or escalation as needed.

**Estimated Salary: £35,000 - £45,000 per annum**, depending on experience.

We offer a competitive salary package, including pension, life assurance, and employee assistance program.

We encourage applicants from all ages and backgrounds to apply.

Key Responsibilities:

  • Handle, log, and troubleshoot IT requests across the organisation
  • Initial incident triage and resolution or escalation as needed
  • Strong stakeholder management experience
  • Proficiency in ITSM software, Google Apps/O365, Windows OS (10/11)
  • Experience with Android/iOS, MDM solutions, Active Directory
  • Knowledge of VOIP systems, Windows Server, desktop deployment

Desirable Requirements:

  • Bachelor's degree
  • Full UK driving license
  • ITIL certification (preferred)


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