Hotel Events Coordinator
6 days ago
Our dynamic team is seeking a skilled Hotel Events Coordinator - Sales and Service Expert to join us at Royal Berkshire Hotel. In this role, you will be responsible for consistently projecting a positive image of our hotel to the public and maintaining open communication with your Head of Department to ensure smooth operations.
About the Role
We are looking for someone who can take enquiries and input reservations into the system while anticipating guests' needs to enhance the quality of service and positively promote sales to maximise revenue. You will also operate and maintain the trace systems for reservations, complete daily checks, refer any business that the hotel cannot accommodate to sister properties, generate up-selling opportunities for hotel services and facilities, and assist in delivering exceptional standards to events.
About You
The ideal candidate will have exceptional organisational skills, a professional telephone manner, ability to work well under pressure, excellent team working skills, high PC skills, and confidence in working to their own initiative. Your salary will be competitive (£25,000 - £28,000 per annum), and you will receive 29 days holiday (increasing with length of service) along with other benefits such as a discretionary service charge system, discounts on food and beverage across all Exclusive properties, meals on duty provided for free, recognition and rewards scheme, access to our learning platform, and more. If you are passionate about hospitality and enjoy being around others, we would like to hear from you.
Key Responsibilities:
- Take enquiries and input reservations into the system.
- Anticipate guests' needs to enhance the quality of service.
- Operate and maintain the trace systems for reservations.
- Refer any business that the hotel cannot accommodate to sister properties.
- Generate up-selling opportunities for hotel services and facilities.
- Assist in delivering exceptional standards to events.
- Competitive salary (£25,000 - £28,000 per annum).
- 29 days holiday (increasing with length of service).
- Discretionary service charge system.
- 50% Discount on food and beverage across all Exclusive properties.
- Meals on duty provided for free.
- Recognition and rewards scheme.
- Access to our learning platform.
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