Cloud and Infrastructure Support Professional

1 month ago


Middlesbrough, Middlesbrough, United Kingdom CV Library Full time
About the Role

We are currently seeking an Advanced IT Support Engineer to join our IT team. As a key member of our team, you will be responsible for providing 3rd line IT support, managing live services, and resolving incidents.

In this role, you will work closely with internal teams and suppliers to manage case workflows and resolve issues. You will also be responsible for monitoring, troubleshooting, and optimizing infrastructure performance using tools like DataDog and Azure Monitor.

This is a great opportunity for someone who is looking to develop their skills in infrastructure support and is passionate about working in a dynamic and fast-paced environment.

Responsibilities:
  1. Deliver 3rd line IT support, managing case workflows and resolving issues.
  2. Monitor and troubleshoot infrastructure performance using various tools.
  3. Implement security best practices to ensure compliance with industry standards.
  4. Contribute to the company's digital transformation projects.


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