Technical Support Manager

17 hours ago


Middlesbrough, Middlesbrough, United Kingdom CV Library Full time

Overview:

A leading SaaS company specializes in construction software solutions, offering end-to-end solutions across the entire build lifecycle.

They have been ranked as the UK's #1 construction-specific software provider, supporting projects globally. The company is currently undergoing a large-scale digital transformation.

Job Title: 3rd Line Engineer

Location: Middlesbrough (hybrid, 2-3 days in the office)

Salary: £55,000 to £60,000 per annum

We are seeking an experienced Infrastructure Engineer to join our IT team, responsible for delivering 3rd line IT support, managing live services, and resolving incidents.

This role will also involve supporting ongoing project initiatives aimed at enhancing and upgrading infrastructure.

  1. Deliver 3rd line IT support, manage case workflows, and resolve issues with internal teams and suppliers.
  2. Monitor, troubleshoot, and optimize infrastructure performance using tools like DataDog and Azure Monitor.
  3. Implement security best practices including access management (IAM), firewalls, and network security, ensuring compliance with industry standards like Cyber Essentials and ISO27001.
  4. Support infrastructure upgrades and contribute to our digital transformation projects.

Requirements:

  • Solid experience in IT support with a focus on Windows Server and Linux (RHEL) environments.
  • Hands-on experience with cloud platforms (AWS, Azure, GCP, or VMware).
  • Proficiency in monitoring tools and backup/disaster recovery solutions.

Benefits: Apply now for this opportunity to make an impact in a dynamic and forward-thinking environment.



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