Hostel Operations Manager
5 days ago
Job Summary
YHA is seeking a highly skilled and experienced Hostel Manager to oversee the day-to-day operations of our 19th-century country manor hostel in Cumbria. As a key member of our team, you will be responsible for ensuring exceptional customer service, managing a team of employees, and maintaining the highest standards of safety and security.
About the Role
The successful candidate will have a proven track record of working in the hospitality industry, with experience in managing teams, budgets, and customer service. You will be responsible for:
- Managing the hostel's operational budget and ensuring financial targets are met
- Leading a team of employees and occasional volunteers to deliver exceptional customer service
- Ensuring the highest standards of safety and security are maintained at all times
- Managing the hostel's food and beverage operations, including menu planning and inventory management
- Contributing to the development and implementation of business strategies to drive growth and improvement
What We Offer
As a Hostel Manager with YHA, you will enjoy a competitive salary, access to our staff discount and cash back portal, and the opportunity to work in a unique and beautiful environment. You will also have the chance to develop your skills and experience in a dynamic and supportive team.
Requirements
To be successful in this role, you will need:
- Proven experience of working in the hospitality industry, with a focus on customer service and team management
- Knowledge and understanding of safety and security protocols, including safeguarding vulnerable guests
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers
- Ability to manage budgets and financial targets, with a focus on cost control and efficiency
- Experience of managing a team, with a focus on leadership and development
How to Apply
If you are a motivated and experienced hospitality professional looking for a new challenge, please submit your CV and application form. We look forward to hearing from you.
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