Hostel Operations Manager

5 days ago


Seascale, Cumbria, United Kingdom YHA Full time

Job Summary

YHA is seeking a highly skilled and experienced Hostel Manager to oversee the day-to-day operations of our 19th-century country manor hostel in Cumbria. As a key member of our team, you will be responsible for ensuring exceptional customer service, managing a team of employees, and maintaining the highest standards of safety and security.

About the Role

The successful candidate will have a proven track record of working in the hospitality industry, with experience in managing teams, budgets, and customer service. You will be responsible for:

  • Managing the hostel's operational budget and ensuring financial targets are met
  • Leading a team of employees and occasional volunteers to deliver exceptional customer service
  • Ensuring the highest standards of safety and security are maintained at all times
  • Managing the hostel's food and beverage operations, including menu planning and inventory management
  • Contributing to the development and implementation of business strategies to drive growth and improvement

What We Offer

As a Hostel Manager with YHA, you will enjoy a competitive salary, access to our staff discount and cash back portal, and the opportunity to work in a unique and beautiful environment. You will also have the chance to develop your skills and experience in a dynamic and supportive team.

Requirements

To be successful in this role, you will need:

  • Proven experience of working in the hospitality industry, with a focus on customer service and team management
  • Knowledge and understanding of safety and security protocols, including safeguarding vulnerable guests
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers
  • Ability to manage budgets and financial targets, with a focus on cost control and efficiency
  • Experience of managing a team, with a focus on leadership and development

How to Apply

If you are a motivated and experienced hospitality professional looking for a new challenge, please submit your CV and application form. We look forward to hearing from you.



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