Customer Service Ambassador

3 days ago


Durham, Durham, United Kingdom MTrec Commercial Full time

MTrec Commercial New Job Opportunity

We are seeking a highly skilled and fluent Korean speaker to join our team as a Representative Customer Liaison. This is an exciting opportunity for individuals who want to utilise their customer service skills in a dynamic and professional environment.

The successful candidate will work closely with our client, a leading company in the industry, to conduct calls and generate high-quality leads in Korean and English. You will be responsible for researching contacts, considering their requirements, and acquiring knowledge of product features and applications to effectively communicate with customers.

This role requires strong communication and interpersonal skills, with the ability to work as part of a team and deliver a high standard of quality and professionalism at all times. You will also be required to maintain organised and detailed records of customer interactions and support your colleagues as needed.

About the Role:

  • Conduct calls to generate high-quality leads in Korean and English.
  • Research contacts and consider their requirements prior to communication.
  • Acquire good knowledge of product features and applications.
  • Maintain organised and detailed records of customer interactions.
  • Support colleagues and work as a team.

Requirements:

  • Full Korean and English fluency.
  • Exceptional communication and interpersonal skills.
  • Positive attitude and result-driven approach.
  • Ability to quickly learn new processes.

Estimated Salary: £25,000 - £35,000 per annum



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