Academic Office Coordinator

4 days ago


Leicester, Leicester, United Kingdom NJR Recruitment Full time

NJR Recruitment is partnering with a leading firm of pension specialists to fill an Office Administrator position in their Leicester office. The successful candidate will be responsible for contributing to the successful delivery of group-wide projects, including HMRC and re-registration projects, property administration best practices, and more.

Key Responsibilities:
  1. Customer Service: Provide exceptional customer service to clients, advisers, and third parties, ensuring excellent service delivery and maintaining strong relationships.
  2. Client Relationship Management: Effectively handle client enquiries, both complex and simple, on the telephone, and maintain accurate records of interactions.
  3. Procedure Compliance: Ensure checklists, flowcharts, and procedure notes are followed and completed at all times to reduce financial and reputational risk.
  4. Third-Party Engagement: Engage with 3rd party providers to obtain accurate scheme valuations, including property-specific data such as rent review information, lease renewals, and insurance data as appropriate.
  5. Company Policies and Procedures: Be aware of and adhere to Company/Departmental and product-specific procedures and policies, working by example in line with company values.
  6. Legislative Awareness: Take personal responsibility for ensuring knowledge of HMRC, TPR, and ICO legislative practices and changes relating to all Pensions administration and business products are kept up to date using all resources available.
  7. Project Support: Contribute to projects when requested and deliver within set timescales.
  8. Personal Development: Take personal responsibility for own development, highlighting training needs to the Manager.
  9. Compliance: Ensure compliance with our Company policies, procedures, and guidelines.
Requirements:
  1. At least 2 years of administration experience.
  2. Technical expertise in all areas of administration.
  3. Flexible approach to work and the ability to multi-task and move between tasks within the department at short notice.
  4. Ability to manage own workload considering quantity/quality and the solutions and outcomes required at the time.
  5. Sound knowledge of all Microsoft Applications.


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