Retail Customer Service Manager
4 days ago
As a Retail Customer Service Manager at Entain, you will be responsible for delivering top-notch customer service and driving standards in our exciting and dynamic betting shops. You will be an integral part of the Entain family, working closely with the Shop Manager and team to ensure that customers receive an exceptional experience.
Key Responsibilities:
* Deliver outstanding customer service, always prioritizing safer gambling
* Take bets on a wide range of sports and events
* Process customer transactions, including cash handling
* Help demonstrate our products and betting terminals to customers
* Handle customer complaints or concerns with empathy and problem-solving skills
Working Patterns:
Our shops can be open from Monday to Sunday, 8am to 10pm, depending on the location. You will be required to work a blend of long opening shifts, long closing shifts, and shorter evening shifts, with a typical weekly rota made up of a mix of these.
Qualifications:
* Must be 18 years of age or over to work in one of our betting shops
* Passion for delivering great customer service
* Self-motivated and proactive
* Ability to deal with challenging situations in a calm and professional manner
Benefits:
* Competitive salary
* Optional overtime subject to availability
* Pension Scheme and annual ShareSave
* Discounts with hundreds of retailers through Entain Deals
* Healthcare and wellbeing support
* Development opportunities
About Entain:
At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance. We are an inclusive and supporting community where everyone is celebrated for being themselves. If you need any adjustments or accommodations to the recruitment process, please contact us.
Join Entain:
If you are passionate about delivering great customer service and are looking for a challenging and rewarding role, apply now to become a Retail Customer Service Manager at Entain.
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