Retail Customer Service Representative
1 week ago
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced retail environment? We're seeking a skilled Customer Service Manager to join our team at Entain, a leading sports betting and gaming company.
Key Responsibilities:
- Provide outstanding customer service, ensuring a positive experience for every customer.
- Urging safer gambling practices and promoting responsible gaming.
- Process customer transactions, including cash handling and operating betting terminals.
- Help customers understand our products and services, demonstrating our betting terminals and answering questions.
- Resolve customer complaints and concerns in a professional and empathetic manner.
- Work collaboratively with the shop team to achieve sales targets and maintain high shop standards.
- Open and close the shop as needed, ensuring a smooth and secure operation.
Working Patterns:
Our shops operate from Monday to Sunday, 8am to 10pm, with varying shifts and a blend of long opening and closing shifts. As a key holder, you'll be responsible for opening and closing the shop, ensuring a seamless experience for customers.
Requirements:
- Must be 18 years or older to work in our betting shops.
- Passion for delivering exceptional customer service and building strong relationships.
- Excellent communication and problem-solving skills.
- Self-motivated and proactive, with the ability to work independently or as part of a team.
What We Offer:
At Entain, we're committed to providing a competitive salary, plus a range of benefits, including:
- Optional overtime subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
We're an inclusive and supportive community, celebrating individuality and promoting diversity. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced retail environment, we'd love to hear from you.
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